Summary: LEMOINE is hiring a Disaster Case Management Supervisor to support Disaster Case Management services for individuals and families impacted by Tropical Storm Arthur in Louisiana. The Disaster Case Management Supervisor will lead a disaster case management team by reviewing case files for quality and compliance ensuring clients receive timely, accurate assistance with their applications.
Location: Louisiana including but not limited to Avoyelles Parish and surrounding areas
Travel: Frequent travel is required (75%-90%). This role involves daily travel within the assigned parish. You will use your own vehicle and mileage will be reimbursed.
Duties and Responsibilities:
- Supervise a team of Disaster Case Managers and a Lead Disaster Case Manager, including scheduling, case load assignment, and performance management.
- Supervise the review of case files for accuracy, completeness, and compliance with program and contract requirements before cases move forward or close.
- Approve client recovery plans and unment-needs assessments.
- Work with the Lead Disaster Case Manager on complex or escalated cases, and make the final decisions as needed.
- Address quality issues found in case reviews or QA sampling, and track corrective actions through completion.
- Provide caseload and case-progress information for program reporting.
- Coordination with GOHSEP, FEMA, local agencies, and community partners to connect impacted households with resources.
- Ensure the team follows all privacy and confidentiality requirements.
- Oversee and implement the onboarding and training of case managers on program procedures and documentation standards.
- Performs other job related duties as assigned.
Qualifications, Knowledge, Skills and Abilities: A Bachelor's degree in social work, human services, or a related field is required. A minimum of five years in case management experience, including two years in a supervisory role is required. Knowledge in disaster recovery planning, quality assurance, unment-needs assessments, and confidentiality requirements is required.
- Knowledge of FEMA Individual Assistance and other needs assistance programs is highly preferred.
- Completion of Privacy Act and Confidentiality Training is highly preferred.
- A valid driver's license, reliable transportation and valid auto insurance are required.
- Ability to travel daily within the assigned parish(es) is required.
- Must be able to pass a background check and a motor vehicle record check.
- Bilingual fluency in Spanish, French, Haitian Creole or other languages is highly preferred.
ABOUT US
LEMOINE is a Great Place to Work® Certified Company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status or disability status.