Install Dept Manager/Coordinator The Install Dept Manager is the frontline leader responsible for the operational success and development of the HVAC, Plumbing, and Sewer installation departments. Reporting directly to the Operations Manager, this role focuses on high-level field leadership, ensuring that every installation reflects the company’s 5-star reputation for quality and professionalism. The Install Manager bridges the gap between departmental strategy and field performance, providing hands-on technical guidance to maximize efficiency and crew growth. Role Objective To lead the installation teams in achieving daily operational excellence through technical mentorship, rigorous quality control, and efficient project management. The Install Manager ensures crews are resourced, trained, and performing at peak capacity while maintaining the highest standards of safety and customer service.
Key Responsibilities
Technical Leadership & Field Development
- Technical Mentorship: Provide continuous on-site and phone-based technical assistance to installation crews, directing resources for complex troubleshooting and equipment setup.
- Training & Coaching: Facilitate regular technical training sessions and installation meetings to sharpen crew skills and ensure the team is updated on the latest trade technologies and safety protocols.
- Quality Assurance: Conduct regular site visits, quality spot checks, and installation checklists on all installs to ensure workmanship meets or exceeds company standards and building codes.
Operational Execution & Project Management
- Schedule Optimization: Collaborate with the dispatch and coordination teams to monitor daily install schedules, crew allocation, and real-time adjustments to maximize departmental KPIs.
- Workflow Management: Lead daily morning meetings to align install teams with the day’s objectives, ensuring all crews have the necessary equipment, permits, and information for success.
- Process Adherence: Enforce and revise, when needed, our Standard Operating Procedures (SOPs) and ensure accurate material usage and job form completion through diligent review.
Personnel Management & Team Culture
- Install Team Lifecycle: Facilitate the hiring, onboarding, and performance review cycles for installers, fostering a culture of long-term professional growth.
- Engagement & Morale: Serve as a direct sounding board for installation staff, prioritizing their development and ensuring they feel supported and valued in their roles.
- Safety Stewardship: Ensure 100% adherence to safety regulations and OSHA standards in the field, serving as the primary point of accountability for installer safety.
Customer Relations & Financial Oversight
- Installation Escalations: Serve as the first point of contact for customer technical disputes or installation-level complaints, resolving issues before they reach the Operations Manager.
- Revenue Integrity: Review install job notes and performance stats to ensure accurate billing, job costing, and the identification of additional system upgrade opportunities.
- Inventory & Asset Control: Manage installation inventory and specialized tool requests to ensure crews are fully equipped to complete projects profitably.
- Commissions and Spiffs: Approve and analyze sales commissions and installer efficiency incentives.
Accountability Chart: Key Performance Indicators (KPIs)
- Installation Efficiency & Production: Meeting or exceeding daily installation targets through proactive schedule management and technical support.
- Quality Control & Technical Standards: Maintaining a low callback/warranty rate and ensuring 5-star service delivery through consistent quality spot checks.
- Installer Retention & Growth: Cultivating a stable, skilled installation team through intentional coaching and clear career pathing.
- Safety & Regulatory Compliance: Ensuring zero safety incidents and full adherence to field-level legal, DOT, and OSHA requirements.
- Customer Satisfaction: Managing installation-level customer relations to All based on a clean background check and drug testing.
- Other: Help other departments with your talents when needed and help with the development of Lascko Services.
Job Details:
- 401K
- Health Insurance: 100% Company paid family health insurance premium, details upon request.
- Training: Company paid training and travel.
- PTO
- Lascko Uniform