Admitting Representative Larkin Community Hospital – South Miami Campus | Admitting Department Location South Miami, FL
Status / Shift Full-Time
FLSA Status Non-Exempt
Job Summary The Admitting Representative is the first point of contact for patients and families at Larkin Community Hospital South Miami Campus. This position is responsible for the accurate and timely registration and admission of inpatient, outpatient, observation, surgical, and emergency department patients; verifying demographic and insurance information; obtaining required consents and signatures; and collecting patient financial responsibility. The Admitting Representative works collaboratively with nursing, physicians, case management, and the business office to ensure a smooth, compassionate patient experience in accordance with hospital policies, HIPAA, EMTALA, and applicable regulatory requirements. Position Qualifications/Requirements Education/Experience
- High school diploma or GED; associate degree or college coursework preferred.
- Minimum one (1) year of experience in hospital admitting, patient registration, patient access, or a medical office setting preferred.
- Working knowledge of medical terminology and third-party payers (Medicare, Medicaid, managed care/HMO, commercial insurance) preferred.
Licenses/Certifications
- None required.
- Certified Healthcare Access Associate (CHAA) through NAHAM preferred.
Skills/Requirements
- Bilingual English/Spanish strongly preferred.
- Excellent customer service and interpersonal skills; ability to interact compassionately with patients and families who may be anxious, ill, or under stress.
- Strong attention to detail and data-entry accuracy.
- Knowledge of HIPAA privacy, confidentiality, and patient rights requirements.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency with computers, electronic health record/registration systems, and standard office software.
- Effective verbal and written communication skills and professional telephone etiquette.
Essential Duties and Responsibilities
- Greets patients, families, and visitors promptly and courteously and serves as the first point of contact for the Admitting department.
- Performs accurate and complete registration and admission for inpatient, outpatient, observation, surgical, and emergency department patients.
- Obtains and verifies patient demographic, guarantor, and insurance information; scans identification and insurance cards into the registration system.
- Verifies insurance eligibility and benefits and obtains or confirms pre-certifications, authorizations, and referrals as required.
- Explains and obtains signatures on required documents, including Consent for Treatment, Assignment of Benefits, Notice of Privacy Practices, Patient Rights, advance directive acknowledgment, and applicable Medicare forms (Medicare Secondary Payer Questionnaire, Important Message from Medicare, Advance Beneficiary Notice).
- Verifies patient identity using two identifiers and prepares and applies patient identification bands.
- Coordinates bed assignments and admissions with the nursing supervisor, case management, and ancillary departments.
- Completes registration for emergency department patients in compliance with EMTALA; never delays medical screening or treatment for financial reasons.
- Refers uninsured or underinsured patients to financial counseling and Medicaid eligibility resources.
- Maintains accurate registration data to support clean claims and promptly corrects errors identified by the business office or quality audits.
- Answers telephones, pre-registers and schedules patients, and directs inquiries to the appropriate department.
- Maintains patient confidentiality and complies with HIPAA and hospital confidentiality requirements.
- Maintains a clean, safe, and organized work area and patient waiting area.
- Performs additional duties as assigned by the Supervisor, Director, or designee.
Physical Requirements
- Sit for extended periods performing computer work; stand and walk intermittently throughout the shift.
- Occasionally lift and/or move up to 20 pounds (files, supplies, equipment).
- Frequent repetitive hand and wrist motion for keyboarding and data entry.
- Occasionally bend, reach, and push/pull, including assisting patients in wheelchairs.
- Sufficient visual acuity to read documents and computer screens and auditory ability to communicate in person and by telephone.
- Ability to manage stress and make decisions under pressure; potential exposure to communicable diseases.
Benefits
Full-time employees are eligible for medical, dental, vision, and prescription coverage; company-paid life/AD&D; voluntary disability and supplemental plans; an Employee Assistance Program; Paid Time Off (PTO) and Disability Time Off (DTO); and a 401(k) retirement plan with Roth option and employer match. Equal Opportunity Employer Larkin Health System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. Larkin Health System is a drug-free workplace.
