Duties and Responsibilities Essential Duties and Responsibilities The Academic Intervention Specialist supports student success in the Global Logistics Center by providing proactive, individualized academic coaching to help students overcome barriers to progression, retention, and completion. Working under the direction of the Department Chairperson and in collaboration with the Program Coordinator, faculty, and staff, the Specialist provides individualized support to students who may be struggling academically, behaviorally, or situationally and provides targeted follow-up and support. The Academic Intervention Specialist identifies factors that may interfere with student success, including study skills, time management, academic confidence, communication, motivation, attendance, engagement, personal challenges, and access to resources. Provides individualized support to students by developing practical strategies for success, monitoring progress, documenting coaching interactions, and connecting students with appropriate college and community resources. The Academic Intervention Specialist also supports recruitment, onboarding, and student engagement activities that promote enrollment, retention, persistence, and completion. Evening and weekend availability may be required for virtual or in-person coaching sessions and program events. Characteristic Duties and Responsibilities
- Provide individualized academic coaching, registration support, and advising for students enrolled in the Logistics and Distribution program.
- Collaborate with the Program Coordinator, Department Chairperson, and faculty to monitor student progress, identify barriers to success, and implement timely, targeted interventions.
- Participate in coaching and student support training to apply best practices in student engagement, retention-focused initiatives, persistence, and completion.
- Maintain accurate student records, coaching documentation, academic performance data, and intervention outcomes.
- Ensure timely, professional communication with students, faculty, and staff by responding to emails and outreach within one business day.
- Assist with and participate in coordinating department events, outreach, recruitment, onboarding, orientations, workshops, meetings, co-curricular engagement, and other academic and student-support initiatives throughout the academic year.
- Maintain flexible availability to meet student needs, including occasional evening and weekend virtual or in-person coaching sessions, events, and program activities.
- Assist with early engagement strategies for incoming, returning, and currently enrolled students through pre-term check-ins, mid-term progress reviews, individualized support meetings, and other student success initiatives, and conduct transcript audits.
- Implement targeted student and group interventions based on direction, feedback, and priorities provided by the Program Coordinator, Department Chairperson, or faculty.
- Document coaching interactions, monitor student and team progress, provide regular updates to the Department Chairperson, Program Coordinator, and faculty, and refer higher-level academic, behavioral, compliance, safety, site, or administrative concerns as appropriate.
- Collaborate with Enrollment Services, Financial Aid, the Registrar’s Office, and other college departments to connect students with appropriate resources and support services.
- Collaborate with the Program Coordinator and Department Chairperson to support students participating in experiential learning projects and reinforce academic coaching through applied learning experiences.
- Perform other duties as assigned by the Program Coordinator and Global Logistics Center Chairperson.
Qualifications/Certifications/Licenses/Skills NOTICE: Required Documents To be considered for this position, you are required to upload your resume and unofficial transcript(s). If recommended for this position, an official transcript(s) will be required. In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.
Required:
- Bachelor’s degree
- A minimum of one year of experience in advising, tutoring, education, counseling, or a closely related field.
Preferred:
- Bachelor’s degree in education or a closely related field.
- A minimum of one year of experience providing career counseling, academic advising, or related student support services in an educational setting, including experience with online learning, counseling, and advising.
Knowledge, Skills and Abilities Demonstrated oral and written communication, organizational, time management, and project management skills. Knowledge of online technologies, including learning management systems, Zoom, and other virtual collaboration tools. Knowledge of student confidentiality requirements, including FERPA, and the ability to maintain accurate and confidential student records. Ability to establish and maintain effective working relationships with students, faculty, staff, and community partners. Work effectively both independently and as part of a collaborative team. Maintain confidentiality and professionalism Manage multiple priorities with attention to detail; and adapt to changing priorities in a dynamic educational environment. Additional Information
Introductory Review Period:
All staff hires are subject to a 90-day introductory review period. Supervision Exercised Supervision Received Academic Coordinator and Global Logistics Center Chairperson Physical Requirements While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, stoop, kneel, or crouch. The employee must occasionally lift and/or move items weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Work is performed in a standard office environment. Work inside a well-lighted and air-conditioned area most of the time. The noise level in the work environment is usually quiet to moderate. Safety Required to work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Special Conditions Immediate supervisor may assign other duties. May be required to work outside regular working hours, as needed. May be required to work at a different college work site or campus as needed. EEO Statement In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices. Foreign Degrees Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-state_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions. Page Break
Benefits
Laredo College offers a comprehensive benefit package. https://www.laredo.edu/about/administration/human-resources/benefits.html