Position Title: Medical Coordinator
Department: Residential
Supervised by: Assistant Director of Residential Services
FLSA Status: Exempt
Date of Hire: _______________
General Description of Duties:
The Medical Coordinator supports operations in the programming department, coordinates resident care, and maintains medical records. Reporting to the Assistant Director of Residential Services, they provide administrative support focused on healthcare and communication among managers, nurses, and medical providers. The role involves monitoring schedules to ensure timely appointments and may include completing administrative tasks while collaborating with various departments on residents' medical care.
Essential Tasks and Responsibilities:
In a manner consistent with supporting Langton Green, Inc.’s Mission Statement, the Medical Coordinator shall do the following:
- Ensure that all individuals served live according to their rights and responsibilities and are free from abuse and neglect.
- Communicate and interact positively and effectively with each person receiving support, as well as with visitors, family members, peers, and supervisors.
- Track and monitor medication and medical information in the iCare Manager (ICM) system, ensuring Medication Compliance is 100% daily.
- Monitor the completion of the 45-day trackers to ensure the program managers turn them inefficiently and timely. Research responses to ensure they correlate with the issue/concern in real time.
- Manage individual records and ensure they are kept up-to-date and confidential.
- A liaison with medical professionals and other staff to provide coordinated care to individuals.
- Ensuring all medical equipment and supplies are available and in proper working condition.
- Ensure compliance with the appropriate medical needs of the individuals we serve through tracking appointments and scheduling follow-ups.
- Resolving any issues or delays in individuals’ care.
- Working with the pharmacy to close the gap in obtaining needed PMOFs and medications.
- Ensuring labs are completed and results are up to date.
- Assisted with med review with providers and supports the Program Manager in completing documentation.
- Assisting in the implementation of policies and quality standards within Langton Green.
- Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
- Accompany and assist Directors with weekly or monthly home visits to review Medication and medication review of the medication books.
- Respond to all phone calls and emails within 24 hours; Ensure all deadlines are met reasonably; maintain a clean and organized work area and documentation.
- Provide clerical and administrative support to the Programming team as needed.
- Other duties as required or assigned by the Assistant Director of Residential Services.
Physical Demands:
While performing the tasks of this position, the employee is required to stand, walk, sit, bend, kneel, and use hands to finger, handle or feel, reach with arms and hands, balance, lift, and stretch.
Must be capable of lifting/moving over 50 pounds and transferring individuals with or without equipment. Vision abilities required for this position include near distance, far distance, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Other:
This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable, related duties as assigned by the immediate supervisor or other management as required. This may include transferring the employee to a different department to meet the needs of the individual and/or agency. Duties may vary to meet the unique needs of the individuals served.
Qualifications
Qualifications:
Strong time management and interpersonal skills, with a preferred understanding of individuals with disabilities. Ability to multitask, attention to detail, strong organizational skills, and excellent phone and writing etiquette. Must be dependable with reliable transportation, good judgment, and flexible scheduling. A valid Maryland Class C Driver’s License is required. Must demonstrate a caring demeanor and genuine interest in supporting individuals with developmental and intellectual disabilities while working independently. Experience handling confidential, legal, and personal information, with current training under DDA, CMT guidelines, and Langton Green's requirements, is necessary.
Education and/or Experience:
An AA Degree in Human Services or a related field is preferred. Two to five years of experience in a Residential or Personal Support Services environment is required. A minimum GED or high school diploma is needed. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word) and knowledge of key medical reports, such as pathology reports and health checks, is essential. Ideally, two years of scheduling or office management experience is preferred.
Language Skills:
Ability to read and interpret documents. Ability to write reports and complete forms or other documents as required. Ability to communicate with others, including individuals in Langton Green’s programs, family members, medical professionals, and co-workers.
Certificates, Licenses, Registrations:
Must have a valid Motor Vehicle Class “C” Driver’s License and access to reliable transportation.
Maintenance of all required training's under DDA and CMT guidelines and Langton Green’s.