Job purpose
Food and Beverage is what adds flavor to a stay! Guests love to enjoy their favorite drink whether it’s with friends, family, colleagues or just on their own. To deliver a great guest experience – a Bartender will prepare beverages and/or serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they drink.
Duties and responsibilities
- Greet guests pleasantly as they approach the bar; promote house drinks and use up-selling skills to increase revenues
- Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
- Requisition all necessary supplies in line with hotel procedures and manage liquor inventory
- Ensure that all liquor is properly secured before, during, and at close of shift
- Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures
- Check bar and seating areas for cleanliness and attractiveness ensuring all standards are aligned to company and local legislative standards. Inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned
Qualifications
Qualifications and requirements
Basic reading, writing, and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. Formal bartending training preferred. Must meet legal age requirements. Must be fluent in local language.
This job requires ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds / 23 kilograms (bar ware, carts, boxes, bottles, etc.)
- Moving about the bar, lounge and kitchen
- Bending, stooping, kneeling, lifting
- Being passionate about people and service
- Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor
- Ability to comply to local laws regarding food handling or serving of alcohol
- Reading and writing abilities are used often when taking orders, describing cocktail items, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit
- Have the ability to work a flexible schedule including nights, weekends and/or holidays