Description We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.
Key Responsibilities
- Oversee the planning, execution, and delivery of HVAC/electrical service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines
- Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements
- Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion
- Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities
- Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns
- Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites
Qualifications
- Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance
- Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows
- Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives
- Proficiency in service and construction project management software and tools
- Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance (free plan for one individual employee)
- Life insurance: $20,000 benefit after 6 months
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Vision insurance Schedule
- 10 hour shift Supplemental Pay Types
- • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency
Apply on Ladder: https://conduit-app.buildforce.com/e/Sack-Company-N7V0H2VYJU/Service-Manager-Norcross-GA-eZvDc20VcM