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- Project and Application Manager, Medical Suite Duties and Responsibilities FLSA - Exempt
Job Title: Project and Application Manager, Medical Suite
- Job Description Objective
Provide direct technical support to the Medical Suite sales organization to ensure that prospective customer requirements are met. This includes product demonstrations (on-site, remote and trade shows), conference calls, and other client meetings as needed. Provide leadership and direction in the sales, marketing, and product development in the area of medical laboratory science. Provide a bridge between sales and professional services to help ensure a smooth transition for clients after the sale. This role will also serve as the primary project manager for all professional services included in Medical Suite projects. The role will encompass developing project plans, SOWs, and writing implementation guides.
Initially, this role will be sales focused. As opportunities are converted to ongoing projects, this role will transition to a Professional Services based role. Primary objectives and their time allocation are designed with this in mind. 40% Lab Audits and Sales activity (demo, database maintenance, etc…) 30% Develop and maintain project timelines, project plans, implementation guides. Interface with teams in Stockholm and India to gain insight on product enhancements/changes and provide best practice guidance and leadership for future and ongoing projects. 20% Compile monthly invoicing reports for each project and associated resources. Provide project status updates and distribute them to necessary stakeholders, both internal and external. Ensure thorough and successful handoff of the customer from professional services to support. 10% Administrative
- Job Responsibilities
- Assist the TSS team in fulfilling qualified lab audits, demo requests (on-site and remote), and pre-demo strategy sessions for medical lab opportunities.
- Document lab audit findings, Visio diagrams and contribution to SOW development required
- Create and maintain standard demonstrations for the medical lab market segments.
- Ability to deliver a compelling and clear demonstration to meet the needs of the target audience, whether in person or via a web presentation tool (Zoom, Microsoft Teams)
- Attend industry trade shows as needed in the capacity of an attendee, exhibitor, and / or presenter.
- Participate on internal product management teams acting as “customer advocate” and representative of sales.
- Develop and lead implementations as a project manager.
- Develop project timelines, implementation guidelines, and training materials by utilizing best practices and industry knowledge.
- Job Qualifications Needed
- Strong Verbal and written communication skills, including experience presenting high value software solutions to small to large groups.
- Educational and implementation background in the medical lab industry, so as to facilitate communication and understanding when dealing directly with prospective clients.
- Willing to travel to conduct lab audits, onsite demonstrations, implementations and attend trade shows.
- Knowledge of hospital lab environment
- 5+ years experience with LIS systems, either as a user or vendor
- Knowledge and understanding of SQL, Databases, procedural programming, systems interface and integration, operating systems, networks, and web applications.
- Proficient in using Microsoft Windows and Office Suite software
- Bachelors in Medical Technology or equivalent - minimum
- Equal Opportunity Employer Veterans Disabled