JOB TITLE: Supv - Operations REPORTS TO: Mgr - Operations DEPARTMENT: Operations LOCATION: East Manchester, PA SUMMARY: The Operations Supervisor manages the daily activities of the Picking, Receiving, Material Handling, and Shipping departments and will rotate to either of these departments to cover absences. This role executes all production, quality, and KPI goals for their respective department. Charged with direct supervision and leadership of 10 to 25 hourly employees, this position is responsible for developing these employees through performance plans, stretch goals, and annual reviews while ensuring that all policies, safety, and housekeeping rules are followed. They will lead, coordinate and /or participate in safety, quality, delivery, cost, environment, and morale improvement initiatives and find innovative solutions to problems. POSITION RESPONSIBILITIES: 1. Supervise all Operations hourly personnel in accordance with policies and procedures, including coaching and counseling of personnel, time and attendance, and training. 2. Communicate with other stakeholders and supervisors to ensure smooth transitions including but not limited to production changes, procedure updates, and transfers. 3. Mentor department staff and motivate Operations personnel to safely meet or exceed production throughput goals. 4. Meet and address safety requirements for all facility personnel, including authorization of equipment operation, and train/enforce EHS standards. 5. Responsible for driving inventory accuracy within assigned departments and throughout the Distribution Center. 6. Proactively review (observe & audit) practices to ensure correct and quality workmanship and process flow. Diagnose any potential areas needing improvement and identify and implement process improvements to increase productivity. 7. Responsible for achieving dashboard productivity & quality goals. 8. Occasionally interface with internal and external customers to resolve quality, inventory, and order accuracy issues. 9. Responsible for achieving continuous improvement in productivity and labor costs by setting expectations, providing feedback, establishing improved processes, and driving change. 10. Coordinate the movement of employees throughout the warehouse to achieve service and cost objectives. 11. Manage special projects, such as breakdowns, show teams, RTVs, store closures, and destruction. 12. Manage the clear communication flow of information including daily objectives, updates, and other pertinent information to employees on a continual basis, including start-up meetings and all employee meetings. POSITION REQUIREMENTS (To include relevant work experience, competencies, and education requirements): 1. Bachelor's Degree preferred or equivalent experience. 2. Minimum of 2 years of people leadership experience required. 3. 2 years of experience working with a WMS or ERP system, SAP/MAWM is a plus. 4. Must be flexible, organized, detail-oriented, and a change agent with the ability to multi-task. 5. Extremely strong team leadership and cross-functional communication skills. 6. Excellent analytical skills. 7. Ability to work under pressure and meet deadlines. 8. Ability to work with a high degree of reliability and autonomy. 9. Working knowledge of distribution procedures, processes, and systems. 10. Demonstrated leadership in people management through coaching, performance management, staff development, and training. 11. Proven experience building teams and fostering team communication and decision-making. 12. Strong presentation and communication skills, both individually and in group settings. 13. Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role. What's In It For You As part of the L'Oreal family, you'll have access to a world of opportunity. We offer: 1. A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!) 2. Real responsibility from day 1, there's no sitting on the sidelines. 3. An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated! 4. A place where you can contribute to something bigger! Our parent company, L'Oreal, has brands with societal/environmental causes that make a concrete difference. Who We Are SalonCentric is a leading U.S. distributor of professional salon products dedicated to empowering and supporting beauty professionals. We are committed to providing the best brands, education, and business solutions to help stylists and salon owners thrive. We are proud to be a subsidiary of L'Oreal USA and a part of the L'Oreal Professional Products Division. This connection gives our team access to the resources and scale of the world's #1 beauty company. L'Oreal has devoted itself for over a century to 'Create beauty that moves the world' and is present in 150 markets. At SalonCentric, you will be part of a mission-driven team that contributes to the cutting edge of professional beauty. We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.