Quality Assurance & User Support Intern Location: Fully remote in the United States Hours: Approximately 15 hours per week Compensation: $25 per hour Paid time off: Earn 1 hour of PTO for every 30 hours worked Start date: As soon as possible, based on availability and completion of hiring requirements Duration: Through August 2027 The role is expected to require approximately 15 hours per week during the academic year. There may be an opportunity to increase to full-time hours during summer 2027, depending on business needs, available funding, and mutual interest. Full-time summer hours are not guaranteed. About Kumanu Kumanu is an Ann Arbor, MI-based wellbeing technology company founded by Dr. Vic Strecher, a professor at the University of Michigan School of Public Health and a researcher in purpose and behavior change. We build purpose-centered apps that help people improve their wellbeing and live for what matters most. We’re looking for a curious, detail-oriented intern to help ensure our apps work well and our users get the support they need. This fully remote role offers hands-on experience with how a professional app is built, tested, released, and supported. You’ll work directly with our Director of Product and Chief Technology Officer, with opportunities to learn and take on more responsibility as your skills grow. What you’ll do
- Manually test new features and existing functionality across web and mobile apps.
- Help create, run, and maintain automated tests with guidance from our technical team.
- Document bugs clearly, including steps to reproduce them, screenshots, and expected versus actual behavior.
- Verify fixes and check that updates haven’t introduced problems elsewhere.
- Review and respond to end-user support inquiries during agreed working hours, providing clear, thoughtful assistance.
- Investigate user issues and escalate complex questions or technical problems to the team.
- Help maintain support resources, testing checklists, and internal documentation.
- Identify patterns in user feedback and suggest ways to improve usability and reliability.
We expect support to take approximately 30–60 minutes per weekday, with the remaining time focused on testing, collaboration, and learning. Support needs may vary. What we’re looking for
- Some college experience, ideally in information science, information technology, computer science, or a related field. Applicants from other backgrounds with relevant coursework or projects are also welcome.
- An interest in learning how software products are developed, tested, and supported.
- Strong attention to detail and a patient, methodical approach to solving problems.
- Clear written communication and an empathetic approach to helping users.
- Reliability, organization, and the ability to follow through while working remotely.
- A willingness to ask questions, learn new tools, and receive feedback.
- Good judgment when handling user information and following privacy and security procedures.
Basic coding knowledge or experience with software testing, customer support, or bug-tracking tools is a plus. Prior professional experience is not required. What you’ll gain
- Direct mentorship from product and technology leaders.
- Practical experience with manual testing, test automation, troubleshooting, and user support.
- Exposure to the software development lifecycle, from feature planning through release and ongoing improvement.
- Experience translating user feedback into actionable product improvements.
- Opportunities to contribute meaningful work and grow your responsibilities over time.
Schedule and remote work This is a fully remote, part-time hourly internship requiring approximately 15 hours per week. We’ll agree on a consistent schedule that includes regular weekday availability to review and respond to support inquiries, along with longer blocks for testing and project work. Scheduling will be flexible around coursework. Other team members will provide backup support coverage and handle escalated issues.
Required availability: At least 1 hour available per weekday to respond promptly to user support requests. Work authorization Candidates must be legally authorized to work in the United States. Kumanu does not provide employment visa sponsorship for this internship or any subsequent employment. Equal opportunity Kumanu is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions - including recruiting, hiring, placement, promotion, compensation, and termination - are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.