The Route Representative serves as a professional ambassador of the company, delivering products safely, accurately, and on time while providing exceptional customer service. This role combines delivery execution with customer relationship management, ensuring a positive experience at every customer interaction. Route Representatives are expected to maintain professional standards, complete required training and certifications, and contribute to customer-facing excellence.
CAREER PATH
Route Representative → Senior Route Representative (eligible after one year of satisfactory performance and successful completion of required reviews, subject to company policy
ESSENTIAL DUTIES AND RESPONSIBILITIES
SAFETY & COMPLIANCE
- Safely operate company vehicles in compliance with all traffic laws and company policies, monitored via incab cameras
- Complete required safety training and certifications
- Conduct daily vehicle inspections and report maintenance concerns
- Properly wear required safety equipment, including company-issued safety vests
- Maintain a clean, safe, and professional work environment
CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT
- Serve as the primary company representative during customer deliveries
- Build and maintain positive relationships with customers
- Resolve basic customer concerns and escalate issues as appropriate
- Demonstrate professionalism, courtesy, and a customer-first mindset at all times
- Communicate effectively with customers, branch personnel, and management
DELIVERY OPERATIONS
- Manually load and unload products, ensuring safe handling and compliance with best practices
- Inspect loads and ensure products are properly secured during transport
- Acknowledge and verify manifests and other delivery-related paperwork
- Drive to destinations, deliver products accurately and on schedule
- Unload product and obtain signatures and payments as needed
- Properly document manifests and issue receipts for returned parts
- Maintain route efficiency and productivity standards
TRAINING & PROFESSIONAL DEVELOPMENT
- Successfully complete Route Representative training and certification requirements
- Participate in ongoing skill development and customer service training
- Demonstrate continuous improvement in delivery, safety, and customer service performance
- Support and mentor new team members when requested
PROFESSIONAL APPEARANCE
- Maintain company-approved dress code and professional grooming standards
- Present a clean, professional image consistent with company expectations
- Represent the company positively in all customer-facing interactions
QUALIFICATIONS & KEY COMPETENCIES
- Must be at least 21 years of age
- High School diploma (or equivalent)
- Possess and maintain a valid driver's license with an acceptable motor vehicle record (MVR)
- Ability to safely operate delivery vehicles
- Ability to maintain a Medical DOT card
- Previous delivery, transportation or route sales experience
- Ability to work independently and as part of a team
- Strong communication, interpersonal, organizational, and time-management/multi-tasking skills
- Ability to adapt quickly to changing business and environmental conditions
KEY COMPETENCIES
- Customer Focus • Professionalism • Accountability • Reliability • Safety Awareness • Communication • Integrity
Monday – Friday 6:30am - 3:30pm (or until route is finished) (daily schedule may vary between 8-10 hour days based on volume of work)