Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. · In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. · Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. · In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. · E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. · Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. · Adhere to local, state, and federal laws, food safety procedures, and company guidelines. · Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. · Read and follow directions given in the note section · Ensure quality and freshness of all items chosen · Communicate with customers via a portable phone and respond to calls in a professional and timely manner · Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars · Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. · Process the orders through the point of sale (POS) system · Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock · Maintain organization and cleanliness of staging areas and equipment · Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor · Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair · Perform required opening and closing procedures · Assist in training new e-Commerce team members · Meet/exceed productivity standards · Ability to work cooperatively in high paced and sometimes stressful environment. · Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. · Ability to act with honesty and integrity regarding customer and business information. · Ability to follow directions and seek assistance when necessary to resolve customer and business issues. · Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. · Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (i.e., counting, addition, and subtraction)
- Excellent oral/written communication skills
Desired Previous Experience:
- Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
