MURRAY'S CHEESE/CHEESEMONGER

We are seeking an enthusiastic and skilled Cheesemonger to join our retail team! This role combines customer-facing responsibilities, inventory management, food preparation, and educational outreach in a fast-paced, collaborative environment. You will be responsible for providing excellent customer service, maintaining product quality, and ensuring the smooth operation of daily tasks in the shop.

• Customer Service & Product Knowledge:
• Assist customers with product selection, offer samples, and provide expert knowledge on cheeses, charcuterie, and specialty items.
• Cut, wrap, and weigh products to customer specifications.
• Guide customers through the cheese and charcuterie selection process, delivering an engaging, educational, and enjoyable experience.
• Build relationships with customers and promote new products, seasonal offerings, and pairings.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Inventory & Merchandising:
• Receive and organize product deliveries, ensuring accurate stock and quality checks.
• Maintain proper inventory levels, rotating products using FIFO principles, and ensure products are well-stocked, properly priced/labeled, and visually appealing.
• Assist in stocking shelves and maintaining a neat, organized and clean sales floor and back-of-house area.
• Food Safety & Cleanliness:
• Adhere to food safety standards and maintain cleanliness throughout the shop, including food prep areas and storage.
• Perform daily cleaning tasks and ensure the highest standards of sanitation.
• Food Preparation & Event Support:
• Prepare cheese and snack trays, parfaits, and other in-house items for sale.
• Assist with the setup and cleanup of events, tastings, and educational workshops as needed.
• Ensure that food safety standards are followed in all food handling and preparation tasks.
• Administrative & Operational Duties:
• Process online, catering, and retail orders in a timely and accurate manner.
• Monitor and manage shop cleanliness, organization, and food safety adherence.
• Maintain product descriptions, inventory logs, and assist with purchasing and replenishment as needed.
• General Support as Needed:
• Responsibilities may include cleaning, stocking, customer service, etc.

Physical Requirements:

• Ability to stand for extended periods and lift up to 50 lbs.
• Comfortable with tasks requiring bending, twisting, reaching, and carrying.
• Operate equipment such as cash registers, scales, slicers, product shelving, and food handling in a safe and efficient manner.

Qualifications:

• Flexible availability for weekends, holidays, opening, closing, and mid-day shifts.
• High school diploma or equivalent.
• Strong organizational, communication, and time-management skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer skills (register systems, inventory management).
• Previous experience in retail, customer service, or the food industry, with a preference for experience in cheese or specialty foods (not required, but should have a willingness to learn!)
• Commitment to delivering exceptional customer service and contributing to a positive team environment.
• Certifications: NYC Food Handler’s Certification or ServSafe preferred (not required).