In addition to a competitive compensation, this position is also eligible for a sign - on bonus!
SUMMARY: We are seeking a proactive and results-driven professional to support day-to-day program operations, staff management, and performance improvement for DHS-contracted services. In this role, you will help oversee program performance, strengthen operational processes, and drive continuous improvement initiatives to enhance efficiency and service delivery. You will play a key role in implementing effective business processes, supporting staff success, and ensuring exceptional customer service and positive performance outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Provide day-to-day operational support to staff and manage daily operations. •Conduct cross-training and other events to promote relationship building between the various offices, divisions, and partnering agencies. •Conduct file and computer audits, document results, and administer training and corrective action. •Oversee caseload assignments. •Serve as a liaison to partners, prospective employers, training programs, and the participants. •Evaluate assigned employee performance, prepare performance appraisals, and recommend and document disciplinary action. •Attend meetings, trainings, seminars, and workshops as directed. •Provide other related duties as required and directed. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. All applicants must be able to work occasional weekend hours.
CORE COMPENTICIES
•Ability to professionally adjust to unforeseen circumstances or programmatic changes. •Strong organizational and time management skills. •Strong interpersonal and staff management skills. •Must be resourceful and able to work independently as well as in a team setting. •Excellent analytical, verbal and written communication skills EDUCATION and/or EXPERIENCE •Bachelor's degree from an accredited US college or university in business, management, or related field. •Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business. •Demonstrated competencies in communication, strategic planning, problem solving, financial management, and team leadership. •Experience working with adults in the workforce system and those disconnected from services. •Knowledge of TANF customers and challenges OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers – Join KRA's Workforce Development Team