Description:
Supports senior management and operations by managing the community while collaborating with the Administrator. Overseeing day-to-day office workflows.
Responsibilities:
- Maintain continuous compliance with local, state and federal healthcare licensing standards, such as DHS standards.
- Perform routine physical building walk-throughs to verify cleanliness, safety, proper equipment upkeep, and adherence to environmental rules
- Review medical charts, medication administration records, and individual resident intake files for absolute accuracy
- Oversee recruitment, direct onboarding, performance evaluations, and daily scheduling of all DCS and Medication Techs
- Track all attendance of employees, process payroll if not already done by Administrator, resolve call-offs, cover shifts in an emergency
- Provide ongoing regulatory staff training, policy enforcement and mentorship to ensure a compassionate culture of care
- Liaise between residents, on staff nurses, external physicians, and physical therapists to coordinate external appointments or transport logistics
- Assist with intake processing, facility tours, resident orientations, and financial billing reviews
- Act as a main point of contact for resident families answering quality-of-care questions and resolving complaints
- Maintain accountability for staying within the budgets provided for each department of the community
- Supervise confidential resident files, employee files and general administrative files
- Answer telephone calls, taking messages
- Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed.
- Attends to other duties as required by the Administrator and Regional Director
Education and requirements:
- High School Diploma or GED
- 1-3 years of experience in a Personal Care Home
- 1-2 years supervisory or administrative experience
- High-stress adaptability, conflict resolution
- Experience in healthcare preferred, but will train