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Operation Manager

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Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
Ensure customer complaints are handled and resolved in a timely and effective manner
Provide statistical information relating to transaction and revenue projects
Assist management in the preparation of annual budget
Monitor the price of gasoline charges currently being paid
Implement HR policies