JOB OPPORTUNITY
Kings County Child Support Services is excited to announce a rewarding career opportunity for a dedicated and motivated Child Support Assistant. In this vital role, you will make a meaningful impact in our community by helping families access the support services they need. The position offers the chance to perform specialized clerical and case-support functions, including assisting members of the public and performing essential case-management support activities. Future vacancies for this position may be filled from an eligible list to be established.
For more information about Child Support Services, please click here. For more information on the benefits of working in Kings County, please watch this video.
NOTE: Incumbents must recuse themselves from cases in which any participant is: The Child Support Employee; a relative of the Child Support Employee; a person whom the Child Support Employee cohabits; a person with whom the Child Support Employee has a personal or business relationship. DUTY SAMPLE Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Maintains and manages front reception counter/window; greets and escorts visitors; provides direct services and information to customers pertaining to child support services; answers questions; takes and conveys messages; refers issues to the appropriate staff or department; and schedules appointments.
- Collects, opens, date stamps, sorts, identifies, and distributes incoming mail and legal documents to appropriate staff; scans and uploads documents to case files; processes documents for routing and mailing.
- Answers incoming telephone calls and e-mails; replies to voicemail and email messages.
- Composes, types, and processes a variety of documents, such as general correspondence, memos, legal documents, reports, manuals, and various forms; proofreads, edits, and corrects prepared materials, ensuring accuracy, completeness, compliance with department policies, and correct grammar, punctuation, and spelling.
- Creates, organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems and databases; audits case files for compliance with federal, state, and local laws and records retention schedules.
- Performs basic case management support including interviewing case participants in child support matters, collecting and organizing information from initial interviews, locating participants and performing locate activities, and providing information to participants; refers cases to Child Support Specialists or supervisor as appropriate.
- Accesses, organizes, scans, and attaches various reports to case files including criminal records, credit reports, tax records, and related information.
- Attends and participates in a variety of meetings, conferences, workshops, and training sessions to remain current on programs, regulations, policies, procedures, and new developments related to the child support program.
- Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for case management activities.
- Provides needed information, training, and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
- Learns to interpret and apply federal, state, and local rules and regulations applicable to child support matters; explains office policies and legal procedures to internal and external customers.
- Observes and complies with County and mandated safety rules, regulations, and protocols.?
- Provides courteous, respectful, honest, timely and professional communication and information to all County staff, program participants, visitors, external agencies, and the general public; utilizes effective de-escalation techniques as necessary.
- Assists with the orientation and training of new employees.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS **Minimum requirements must be met by the closing date** Please note: Work experience for the last 15 years must be included in the work history portion of your application. It is also important that your application show all the relevant education and experience that you possess, even if it extends beyond the required past 15 years. When completing the work history portion of your application include each position and level as a separate entry when applicable. Example: If you were an Eligibility Worker I and promoted to an Eligibility Worker II, each level should be entered separately to reflect the time held at each level. A resume may be attached, but it is not a substitute for completing the application and supplemental questions. Failure to submit a completed application may eliminate you from the recruitment.
For more information on how to add attachments to your application, click here.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
EDUCATION AND EXPERIENCE
Education:
- Equivalent to completion of the twelfth (12th) grade.
Experience:
- One (1) year of public contact experience in any of the following areas: general clerical work; customer service; obtaining information from the public; or other related administrative support work. (Substitution: Additional education may substitute for the required experience.)
LICENSES AND CERTIFCATIONS
Licenses
- Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.
SPECIAL REQUIREMENTS
Qualify for security clearance through a background investigation and fingerprint check. Type and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position. For a detailed job specification, click here.
SELECTION PROCESS: **EQUAL OPPORTUNITY EMPLOYER**
All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the selection process may include the following: (1) Screening committee (pass/fail) and/or (2) Written examination(pass/fail) and/or (3) Oral examination (100%) This may include a written practical component (100%) to determine placement on the eligible list. Note: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.
VETERAN'S PREFERENCE AVAILABLE UPON REQUEST
Veteran's Preference Application You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.
TENTATIVE RECRUITMENT PROCESS
Final Date to Apply: November 6, 2026 Written Test: Week of November 23, 2026 Human Resources Oral Boards: Week of November 30, 2026Benefits Please click here to view the current General Unit MOU.
Retirement Benefits: Eligible employees are enrolled in the Public Employees Retirement System, known as CalPERS. The County contracts with the CalPERS for this benefit in the miscellaneous or safety plans as appropriate. The County has reciprocity with other qualifying public retirement systems in California.
Effective January 1, 2013, all new members to CalPERS, or existing members with more than a 6 month break in service from a qualifying previous public employer, will be enrolled in one of the following CalPERS retirement plans (with three year average final compensation) based on their classification:
Miscellaneous - 2% at 62 Safety - 2.7% at 57
If a new employee is currently a member of a qualifying California public retirement plan without a break in service of no more than 6 months (documentation will be required), or ever worked for Kings County previously, they may qualify instead for either of these plans (with single highest year final compensation) in effect prior to January 1, 2013:Miscellaneous - 2% at 55 Safety - 3% at 55
The new formulas will not apply to existing County employees hired prior to 12/31/12 who promote or transfer to a different position, or into a position covered by a different PERS plan (e.g. move from a position covered by the Miscellaneous Plan to one covered by the Safety Plan).
Health Insurance: Medical, dental, vision, prescription drugs, mental health, and chiropractic care for employees and their eligible dependents is available. The portion of the monthly cost that the employees are responsible for depends on their bargaining unit. The County offers a confidential Employee Assistance Program (EAP). The County has an Employee Health Center available to Kings County employees and their dependents enrolled in the County health plan.
Deferred Compensation: Participation is voluntary. One plan with several investment options is available. For more information on the eligibility of a contribution match, please refer to the applicable MOU.
Holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and day after, Christmas Eve; Christmas Day; and half-day New Year's Eve. Holiday credit may vary for law enforcement, fire, and other employees required to work on a holiday. Refer to the MOU for information on the paid holiday closure.
Vacation: Eligible employees earn from two to four weeks of paid vacation per year, depending on their length of service and bargaining unit agreements.
Sick Leave: Sick Leave is accrued for each hour worked. Accrual rates vary depending on date of hire and bargaining unit agreements. The accumulation of sick leave starts from your first day of employment and sick leave may be requested subsequent to the time it is earned.
Retiree Health Insurance: Upon retirement from the County, and depending on bargaining unit agreements, a percentage of accrued sick leave may be converted to be used to pay for retiree health insurance benefits for eligible employee and spouse.
Education Reimbursement Program: Full-time, permanent employees are eligible to receive up to $500 for units earned toward an associate's degree, or up to $1,500 for units toward a bachelor's or master's degree. Permanent employees who work at least half-time are eligible. Extra help employees are not eligible. Courses must be to increase their knowledge or ability to perform their present job or to prepare for a higher level job with the County. This program is subject to annual funding.
Flexible Benefits Program: Optional program allows employees to pay for certain qualified benefits with pre-tax salary (such as child care expenses, unreimbursed medical costs, or health insurance premiums).
Specialty Pays: See MOU for information.
Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision or procedure described herein may be modified or revoked at any time without notice.
EQUAL OPPORTUNITY EMPLOYER