Kforce is immediately adding a full-time Customer Solutions Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NM.
Responsibilities:
- Gathers and assesses SMB customers' hardware, software and technical needs
- Generates leads to specific departments based on customers' needs and segments
- Identifies related future needs for lead generation, opportunity expansion
- Identifies customer specific parameters and constraints that impact the solution
- Investigates and optimizes a solution to fit the requirements of the customer
- Identifies probable competition
- Solicits inputs from team members as required
- Anticipates some of the potential challenges for the proposed solution
- Assists peers in area of expertise as needed
- Assists SMB customers in placing orders via chat
- High School diploma/GED or equivalent
- 3-5 years of general experience, or equivalent combination of experience and college level education
- Superior communication skills both written and verbal
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Ability to oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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