Duties and Responsibilities
• Direct customers to the appropriate department or salesperson.
• Answer incoming calls.
• Assist customers with checking out.
• Collection overdue accounts and partner with Service Dept. Manager or General Manager.
• Process customer invoices.
• Collect route sheets and payments from delivery drivers.
• Assist in resolving moderately complex customer payment inquiries.
• Collect Payments for COD, Weekly, and Monthly Customers via Cash, Credit Card, or Check
• Create and issue invoice adjustments and customer returns to customers within 24 hours
• Assure accurate reconciliation of cash register drawer/safe on daily basis.
• Open customer accounts; per general mgr. approval.
• Data entry.
• Regularly communicate with customers about account via e-mail and phone.
• Assist in maintaining current and up-to-date records by entering and filing daily transactions
• Other duties as assigned by manager.
Skills and Abilities:
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Detail oriented for processing customer transactions and paperwork.
• Excellent organizational and analytical skills.
• Proficient with Microsoft Office Suite or related software.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Qualifications
Special / Education Job Requirements
• At least two years of retail, office, or account management experience required.