$20 - $22
Technology Support Specialist II
Location: Geneva, NY 14456 (100% Onsite)
Pay Rate: $22/hour
Employment Type: Contract, approximately 6 months
Schedule: Full-time, 37.5 hours per week
Start Date: ASAP
About the Opportunity
A higher education institution in Geneva, NY is seeking a Technology Support Specialist II to provide technical assistance to students, faculty, and staff. This individual will serve as a primary point of contact for technical support requests, troubleshoot hardware and software issues, and help maintain the institution's Service Desk operations.
The ideal candidate has hands-on experience supporting both Windows and Apple environments, excellent customer service skills, and the ability to manage multiple technical support requests in a busy academic setting.
Responsibilities
- Provide technical support to students, faculty, and staff via phone, email, in person, and remote access.
- Review, prioritize, troubleshoot, and resolve Service Desk tickets.
- Install, configure, maintain, and troubleshoot Windows and Apple computers.
- Support laptops, desktops, printers, mobile devices, and classroom technology.
- Diagnose hardware, software, connectivity, and peripheral issues.
- Maintain technical documentation and support procedures.
- Assist with equipment loaner programs, including inventory and hardware maintenance.
- Support and train student employees as needed.
- Recommend improvements to Service Desk processes and support operations.
- Maintain awareness of technology security practices and emerging support tools.
Required Qualifications
- 2–4 years of technical support experience or an equivalent combination of education and training.
- Hands-on experience supporting Windows and macOS operating systems.
- Experience troubleshooting desktop and laptop hardware and software.
- Strong customer service and communication skills.
- Ability to explain technical solutions to nontechnical users.
- Strong organizational skills and ability to prioritize multiple support requests.
- Ability to work effectively with individuals from diverse backgrounds.
- Ability to work onsite in Geneva, NY.
Preferred Qualifications
- CompTIA A+, ITIL, or similar technical certification.
- Previous experience supporting a college, university, or educational institution.
- Experience with Service Desk ticketing platforms.
- Experience supporting classroom technology, printers, and equipment loaner programs.
Schedule
The standard academic-year schedule is 8:30 AM to 5:00 PM, with 37.5 working hours per week. Occasional evening, weekend, or on-call support may be required.
Benefits Offered
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.