Archived listing. The details below describe a past opening.
Kelly is hiring for a Knowledge Management Analyst for a 12-month contract role at Palo Alto 94304 with our prestigious client.
Job Title: Knowledge Management Analyst
Primary Location: Palo Alto CA 94304
12-month contract – On-site role
Monday – Friday – 8:00 AM – 4:00 PM
Pay rate: $35/hr
Responsibilities:
- Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
- Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
- Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
- Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
- Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
- Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
- Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
- Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
- Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
- Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
- Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
- Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.
Qualifications:
- Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.
- Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
- Familiarity with reporting, analytics, or dashboard tools such as Power BI.
- Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
- Experience working in a regulated, compliance-driven, or global business environment.
If you feel this role interests you, feel free to apply or refer someone who would be a good fit.
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