Carrier Customer Service Representative
Location: Albany, OR
Work Arrangement: Onsite only
Pay Rate: $17.84 per hour
Employment Type: Temporary-to-permanent, based on attendance and performance
Position Overview
We are seeking a customer-focused Carrier Customer Service Representative to assist customers with questions, registrations, products, services, and contract-related issues. This role handles a variety of customer contacts, including some non-routine inquiries, and resolves issues using established procedures, screens, and scripts.
The ideal candidate communicates clearly, listens actively, navigates computer systems confidently, and knows when to escalate more complex issues for additional guidance.
Schedule
- Monday through Friday
- All shifts scheduled between 6:00 a.m. and 6:00 p.m. Pacific Time
- Candidates must be available to work a schedule within these operating hours.
- No schedule restrictions will be accepted.
- Weekend and closing shifts are no longer required.
- Training schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. PT
(11:00 a.m.–8:00 p.m. ET)
Hiring Bonus
Eligible onsite employees may receive a $500 hiring bonus, paid in two installments:
- $250 after 90 days of employment
- $250 after 6 months of employment
Employees must be actively employed at the time of each payout to receive the applicable installment.
Key Responsibilities
- Assess customer needs and provide appropriate assistance.
- Respond to customer questions and resolve routine issues.
- Follow standard screens, scripts, and procedures.
- Explain company products and services.
- Suggest alternative products or services when appropriate.
- Complete customer registrations and related updates.
- Research contract issues for supporting departments, including Claims and Service Recruitment.
- Navigate and update computer systems accurately.
- Escalate complex or non-routine issues to higher-level support when needed.
- Gather information systematically before making decisions.
- Meet established deadlines, service requirements, and performance expectations.
- Support team members in achieving common goals.
Required Qualifications
- High school diploma or GED.
- 0–2 years of general office, customer service, or related experience.
- Experience using computer equipment and navigating computer systems.
- Strong verbal and written communication skills.
- Active listening skills.
- Ability to work onsite in Albany, Oregon.
- Availability to work any assigned shift within the Monday–Friday, 6:00 a.m.–6:00 p.m. PT operating window.
- Ability to participate in camera-on interviews.
Preferred Competencies
- Makes informed decisions by gathering and evaluating relevant information.
- Treats customers and coworkers with respect.
- Works effectively with individuals who have different personalities and work styles.
- Demonstrates curiosity and a willingness to learn.
- Asks questions and seeks additional information when needed.
- Consistently meets deadlines and job requirements.
- Collaborates effectively with others.
Resume not required
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