The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need. We are currently seeking an Application Analyst at the Kalamazoo RESA Service Center in Portage, Michigan. The essential responsibilities for this position include but are not limited to:
Essential Duties and Responsibilities:
- Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
- Responds to client inquiries concerning application operations and diagnoses application issues
- Provides end-to-end support of assigned applications
- Recommends or performs actions to correct problems
- Observes application functions to verify correct application operation
- Provides guidance to Technology Support Level 1 and 2 technicians
- Creates and modifies documentation of software and procedures for distribution to users
- Coordinates activities with help desk, network services, or other information systems groups
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
- Take complete ownership of assigned applications
- Troubleshoot problems with assigned applications
- Perform maintenance and upgrades on all assigned applications
- Ensure a high level of security for all assigned applications
- Maintain accurate documentation for all assigned applications
- Provide support to Systems Infrastructure and Application Support team members
- Support third party hosted software
- Monitor systems health using SCCM/SCOM
- Regular and consistent attendance
- Other duties as assigned
Must have knowledge of and comply with the policies and procedures contained in the Kalamazoo RESA handbook. Qualified candidates will have an Associate's degree or 1-3 years' related experience and/or training or equivalent combination of education and experience. At least (1) CompTIA or Microsoft certification Preferred: CompTIA: Network+, A+, Security+ or Microsoft: 98-365, 98-366, or 98-367.
Other Skills & Abilities:
- Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
- Embraces and supports KRESA’s vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region
- Ability to interact effectively with individuals from a wide range of identities and lived experiences
- Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships
- Ability to communicate effectively including listening
- Works well in a team-oriented environment
- Ability to efficiently use computer and applicable software
- Ability to solve complex problems
- Ability to read, analyze and interpret data
- Ability to write reports, correspondence, and documentation
- Effectively present information in front of groups and engage in audience
- Adapts to frequent changes in the work environment
- Practices safe work habits
This is a 12 month calendar position in job grade 15T with an annual rate of pay between $53,995 and $73,581 KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.
A Great Place to Live and Work Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.
Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.
Auxiliary aids and services are available upon request to individuals with disabilities.