Please note - Juut Salonspa is based in Minneapolis MN, so the location of this posting lists Minneapolis. This opening is for a metro Twin Cities location outside Minneapolis.
The role of the Salon Manager is to be the “GO TO” person in the salon. They are continuously visible, present, and available. They are the ultimate Wayshowers of exceptional customer service with every customer (both guests and team members). They ensure the salon location meets budget requirements and exceeds expectations for outstanding customer service. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.
Essential Duties and Responsibilities:
Daymaking
- Know, believe in, and follow through of Company purpose, mission, values, beliefs, and guiding principles.
- Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
- Make a genuine connection, always be authentic, respectful, compassionate,e and fully present.
- Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.
General Requirements:
- Leadership: a demonstrated ability to lead people and get results through others.
- Management: the ability to organize and manage multiple priorities.
Job Requirements:
Guest Service -
- Promote and monitor service quality among staff by being visible throughout the day to all guests and interacting with the Front Desk, Salon Floor, and Spa Area.
- Be personally available to all guests to communicate and identify their needs and address their questions or concerns.
- Ensure that guests are happy with their experience and service.
- Instill in all employees the meaning and importance of customer service by acting as a positive role model.
- Manage the schedules of the service providers to provide outstanding customer service.
- Create backup plans to address guest’s needs in the event of the unexpected.
- Empower staff to use their best judgment in all customer service experiences within guidelines set forth by Juut Salonspa.
- Meet the salon’s customer retention goals and customer satisfaction scores.
Staffing -
- Provide balanced coverage of salon services providers and other staff.
- Be present in the salon on alternating opening and closing shifts with the Assistant Manager; some days available to greet staff arriving, other days in the salon until the last guest.
- Ensure that a manager is always present to serve guests and support staff (Assistant Manager and/or Salon Manager).
Productivity -
- Manage salon budgets and staffing/productivity projections.
- Ensure all company goals are met through appropriate planning and organization of staff, inventory, and expenses for short- and long-term success.
Facility -
- Ensure the salon location meets Juut’s standards of excellence in cleanliness, product display, etc.
- Monitor facility needs (repair and maintenance) and communicate with the Resource Center.
- Ensure that the salon complies with all State and Federal employment laws, State Cosmetology laws and regulations, and that all necessary licenses are posted.
Inventory -
- Ensure proper inventory level for salon needs through the placement of Aveda orders, non-Aveda orders, and supplies; and processing returns regularly.
- Monitor and maintain appropriate inventory levels and work with Operations to achieve appropriate minimum/maximum levels of all products.
- Complete or oversee the completion of regular cycle counts to ensure the accuracy of recorded inventory levels.
Management of Staff -
- Work at the Front Desk at key times to demonstrate best practices.
- Keep accurate records of staff training and coaching throughout the week – discuss with Human Resources as needed and provide updates.
- Document all staff coaching, feedback, and disciplinary action for files.
- Promote and monitor the highest standard of customer service among staff through training, daily feedback, and by acting as a positive role model.
- Inspire employees to contribute as Daymakers by recognizing outstanding performance and service that contributes to the productivity of their team.
- Enforce company policies and procedures.
- Coach and discipline employees consistent with Juut’s processes, procedures, and Handbook as needed, in the spirit of Juut’s Guiding Principles and Beliefs.
- Document coaching and discipline appropriately for HR files.
- Provide daily feedback and guidance to Service Providers and the Front Desk Guest Service Team.
Leadership & Staff Development -
- Encourage individual and team development by providing education and training when appropriate in keeping with Juut’s commitment to lifelong learning.
- Lead by example in demonstrating a professional Juut image by always following the guidelines of Juut’s Dress Code Policy.
- Create professional relationships with staff and guests.
- Be the face and presence of that Juut location – is known by the guests.
- Participate in Front Desk Guest Service annual reviews and selective one-on-one coaching throughout the year.
- Manage quarterly reviews of service providers with the support and direction of the appropriate Resource Center personnel.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Willingness to take initiative and to lead, coach, and manage a team.
- Outstanding customer service skills.
- Ability to multi-task in a fast-paced environment.
- Computer proficiency to include point of sale system.
- Availability to work salon schedule – nights and weekends required.
- Ability to interact positively and productively while fostering a team-based environment.
- Commitment to company values.
- Uncompromising integrity and ethical behavior.
- Demonstrated ability to build effective teams & motivate employees in a positive, respectful, and impactful way.
- Strong organizational and time management skills.
- Exceptional communication skills – both written and verbal.
- Strong initiative and leadership skills.
- Ability to adapt quickly and react positively to business needs and changes in strategies.
- Willingness to set and maintain high standards of performance.
- Willingness to accept and grow from coaching provided by others.
- Flexible to work weekends and evenings.
Education/Training/Experience:
- Education: High School Diploma or equivalent required. Secondary schooling is preferred.
- Two+ years' experience managing retail employees, with a staff of 30+ employees preferable OR completed college degree in business, management, hospitality, or similar program.
- Exposure to salon, cosmetics, or retail business preferred.
Physical Requirements:
While performing the duties of this job, the employee will be required to:
- Walk, sit, bend and squat
- Talk and hear
- Grab, pull, or bend items
- Lift and/or carry up to 55 lbs.
- View items at a close and distant range
- Stand for extended periods
- Use computers for extended periods
Working Conditions:
Retail salon environment
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.