This postion is on-stie in Boise, Idaho.
This Patient Care Coordinator would be responsible for resolving outstanding patient and insurance balances across multiple Juniper Services locations in Boise, Idaho, with a primary focus on aged and legacy accounts housed in Dentrix and Eaglesoft.
This is a hands-on collections and claims resolution role. The AR Specialist works aged accounts receivable directly - researching unpaid and underpaid claims, following up with carriers, appealing denials, contacting patients regarding outstanding balances, and posting and reconciling payments. The position supports the organization's effort to clear legacy receivables so that retired practice management systems can be decommissioned.
Because accounts span multiple locations and two legacy platforms, demonstrated proficiency and comfort working independently in both Dentrix and Eaglesoft is required.
Qualifications
Qualifications
Required
- High school diploma or equivalent.
- Demonstrated hands-on experience working accounts receivable in both Dentrix and Eaglesoft, with the ability to navigate each system independently.
- Two or more years of experience in dental or medical accounts receivable, billing, or revenue cycle.
- Working knowledge of dental insurance, including plan types, coordination of benefits, fee schedules, EOB interpretation, and the claims and appeals process.
- Experience communicating directly with patients about financial responsibility and payment arrangements.
- Strong computer skills, including Microsoft Excel.
- Strong organizational skills, attention to detail, and the ability to manage a high-volume worklist across multiple locations independently.
Preferred
- Associate degree or relevant certification.
- Experience supporting multiple practice locations or working within a dental support organization.
- Familiarity with CareStack experience supporting a practice management system conversion.
- Experience with legacy AR cleanup or system decommissioning projects.
- Knowledge of dental CDT coding.