About Juicebox
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B https://juicebox.ai/blog/series-b here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship - from onboarding and adoption to expansion and renewal - while serving as trusted advisors and AI workflow experts.
Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team.
You Will
- Be excited about being on the founding Portfolio CSM team at Juicebox and build a scalable team-based model for our SMB customers
- Own onboarding, adoption, and retention for a portfolio of SMB accounts
- Run and improve one-to-many enablement: kickoff and training sessions, office hours, and webinars
- Use usage data and customer signals to spot risk and expansion early and act on it
- Work with a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
- Own commercial conversations, including renewals and expansions
- Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
- Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
- Help define and improve the portfolio Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have
- 2+ years in Customer Success or Account Management with ownership of a revenue target and a portfolio of 150-200+ accounts.
- Experience working in a digital, scale, pool model directly working with customers
- A track record of exceeding goals and driving customer growth.
- The ability to manage multiple customer conversations and priorities simultaneously.
- A builder mindset and comfort operating in ambiguity before a playbook exists.
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
Perks & Benefits for all Full Time Employees
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
For US Employees:
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
- $300/month commuting stipend to help cover the cost of getting to and from the office.
For UK Employees:
- Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
- £1,500 annual wellness stipend to support your physical, mental, and financial well-being
- £3,500/year commuting stipend to help cover the cost of getting to and from the office.