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Added 21 mins ago
JW
Inside Sales Assistant Manager
Joyce Windows, Sunrooms & Baths
Berea, OH
- $20 USD / hour
Weekend availability required (at least one weekend day per week) · Availability to work the 1:00 PM – 9:00 PM shift and at least one weekend day per week
Added 21 mins ago
JW
Inside Sales & Appointment Specialist
Joyce Windows, Sunrooms & Baths
Berea, OH
- $17 to $18 USD / hour
All team members must work at least one weekend day per week · Availability for one of the listed shifts and at least one weekend day per week
Added 28 mins ago
JW
Inside Sales Assistant Manager
Joyce Windows, Sunrooms & Baths
Berea, OH
- $20 USD / hour
Weekend availability required (at least one weekend day per week) · Availability to work the 1:00 PM – 9:00 PM shift and at least one weekend day per week
Added 28 mins ago
JW
Inside Sales & Appointment Specialist
Joyce Windows, Sunrooms & Baths
Berea, OH
- $17 to $18 USD / hour
All team members must work at least one weekend day per week · Availability for one of the listed shifts and at least one weekend day per week
Added 1 hour ago
Sunroom & Deck Installation Subcontractor Crew
Joyce Windows, Sunrooms & Baths
Pittsburgh, PA
Added 2 hours ago
Sunroom & Deck Installation Subcontractor Crew
Joyce Windows, Sunrooms & Baths
Pittsburgh, PA
Added 3 days ago
In Home Sales Consultant
Joyce Windows, Sunrooms & Baths
Winston-Salem, NC
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Joyce Windows, Sunrooms & Baths
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Joyce Windows, Sunrooms & Baths
Columbia, SC
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Joyce Windows, Sunrooms & Baths
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Added 3 days ago
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Joyce Windows, Sunrooms & Baths
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Added 3 days ago
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Added 3 days ago
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Added 3 days ago
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Added 3 days ago
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Pittsburgh, PA
Added 3 days ago
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Joyce Windows, Sunrooms & Baths
Winston-Salem, NC
Added 3 days ago
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Joyce Windows, Sunrooms & Baths
Greensboro, NC
Added 3 days ago
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Concord, NC
Added 3 days ago
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Thomasville, NC
Added 3 days ago
In Home Sales Manager
Joyce Windows, Sunrooms & Baths
Cleveland, OH

Joyce Windows, Sunrooms & Baths

Inside Sales Assistant Manager

Berea, OH, United States

$20 USD / hour

Apply on jobs.workable.com About employer

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Job details

Pay: $20 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve. Position Overview Joyce Factory Direct is seeking a motivated, experienced Inside Sales Assistant Manager to help lead our call center team in Berea, Ohio. Our Inside Sales team connects with homeowners interested in our products, builds excitement around their projects, and schedules in-home consultations with our sales representatives. Rather than closing purchases over the phone, our focus is on generating quality appointments for our sales teams. In this role, you'll coach and develop appointment-setting specialists, drive team performance, and help manage daily call center operations. While you won't carry an individual production quota, you'll provide hands-on sales support and lead by example when needed. Schedule

Full-Time: 1:00 PM – 9:00 PM
Weekend availability required (at least one weekend day per week)

Compensation

$20 per hour base pay
Performance bonuses and incentives based on team results
Expected total compensation: $25–$30 per hour, based on performance

What You'll Do

Lead, coach, and develop a team of Inside Sales and Appointment Specialists to achieve performance goals
Train employees on effective appointment-setting techniques, objection handling, and communicating the value of an in-home consultation
Conduct regular one-on-one coaching sessions, call reviews, and performance evaluations
Monitor team productivity, appointment quality, and daily sales activity
Lead team huddles, communicate goals, and motivate employees to succeed
Support onboarding, training, and performance improvement efforts
Coordinate with regional sales teams to maintain appointment availability and scheduling goals
Provide hands-on support with inbound and outbound calls during busy periods or as needed
Handle escalations, address performance concerns, and help maintain smooth daily operations
Partner with the Customer Experience Director to improve team performance and execute daily priorities

You'll Be a Good Fit If You Have:

Experience in inside sales, appointment setting, call center sales, or a similar performance-driven environment
Previous leadership or supervisory experience with a proven ability to coach and develop employees
Strong sales and communication skills, including objection handling and generating customer interest
Experience monitoring performance metrics and helping teams achieve measurable goals
Confidence providing feedback, handling escalations, and holding employees accountable
A competitive, goal-oriented mindset with a passion for developing people
Strong organizational and time-management skills
Availability to work the 1:00 PM – 9:00 PM shift and at least one weekend day per week
Reliable transportation to and from work

Benefits

Health, Dental, and Vision Insurance
PTO and vacation
401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program

Why Joyce?

71+ years of success as a family-owned and operated company
A hands-on leadership opportunity with a direct impact on team success
Opportunities for professional growth and leadership development
High-quality, American-made products
An upbeat, performance-driven team that recognizes strong leadership and results

Apply on jobs.workable.com About employer

More about this job

Skills

Sales
Train employees
Coaching
Motivate employees
Onboarding
Scheduling
Customer experience
Leadership
Communication skills
Time management

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