Description Are you excited to join a talented team and help bring innovative technology to veterinary professionals?
Jorgensen Laboratories is seeking a full-time, experienced, and dedicated veterinary technician to join our Technical Customer Support and Care team. This team-oriented role is primarily responsible for providing technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services.
Essential Responsibilities · Promptly respond to all inbound customer calls and inquiries. · Deliver professional service while building strong relationships with customers. · Identify and assess customer needs through in-depth knowledge of products to ensure a high level of customer satisfaction. · Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities. · Handle customer concerns and complaints by providing appropriate solutions and alternatives; follow up to ensure resolution. · Provide comprehensive product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines. · Collaborate closely with the outside sales team. · Participate in sales meetings and selected conferences as assigned.
Requirements
· Minimum of five years (5) of experience in a veterinary clinic. · High School diploma or equivalent. · Proficient in Microsoft Office Products. · Strong communication and attention to detail skills. · Problem solving skills and the ability to stay calm under pressure. · Time management and the ability to multi-task. · Ability to prepare correspondence, develop reports and enter customer data as needed. · Must be able to read, write, and speak English fluently. · Possess and maintain a valid Driver’s License and applicable insurance. · CRM and Cloud Suite familiarity preferred.
Desired Soft Skills · Local candidate preferred and available to start promptly. · Customer-focused mindset with the ability to act as a strong advocate for the company and its products. · Excellent communication skills, with the ability to express ideas clearly and professionally in a diplomatic, empathetic, and tactful manner. · Highly motivated team player who thrives in a collaborative environment and builds strong working relationships. · Self-starter with the ability to work independently and manage responsibilities with minimal supervision. · Demonstrates initiative and a continuous improvement mindset, with strong attention to detail. · Proactive contributor who is comfortable sharing ideas and speaking up constructively.
Who is Jorgensen Laboratories? Jorgensen Laboratories LLC is a major veterinary equipment supplier focused on high quality specialty instruments and equipment, and has supported the industry for over 60 years. With a commitment to develop, source, and distribute a wide range of veterinary products, Jorgensen Laboratories also features JorVet branded products. The company is comprised of veterinary clinic and equipment experts that share a commitment to innovate the better future of pets and vets.
Pay and Benefits
- Pay: $25 - $29 hourly.
- Annual pay reviews.
- Paid time off (PTO).
- Comprehensive medical, dental, and vision insurance options.
- Longevity bonus program.
- 401(k) plan (upon eligibility)
- Health Reimbursement Arrangement (HRA)