FLSA Classification: Non-Exempt, Full Time Salary Range: $20/hr + DOQ Benefits: A generous benefits package including medical insurance, dental insurance, vision insurance, and life insurance, pension (IMRF) plan, paid time off including vacation, sick and holiday pay, employee assistance program, fitness center membership and discounted facility and program costs. Reports to: Ice Arena Superintendent Date: October 19, 2026
Summary Under the general direction of the Ice Arena Superintendent, the Ice Arena Supervisor is responsible for the overall reception, clerical, and customer service duties of the Ice Arena desk and overseeing the daily operations of the ice arena and supervising staff in the absence of the Ice Arena Superintendent. Essential Duties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.
- Interview, hire and train desk staff with the assistance of the Inwood Ice Arena Superintendent.
- Enter programs such as ice skating lessons and events into program software (Sportsman).
- Handle customer questions and complaints maintaining high customer service standards.
- Keep open communication with Skate School Supervisor, Facility Attendants and Ice Arena Superintendent to ensure a safe environment for staff and the public, good customer service and ice availability.
- Assist in scheduling (using Office Tracker) Ice Arena birthday parties and miscellaneous rentals.
- Distribute mail, signage and marketing materials to the appropriate staff.
- Daily banking.
- Ensure cleanliness and professional appearance of desk area.
- Assist with keeping operational log of ice mechanical system and other required equipment not limited to the Zamboni.
- Assist with establishing facility cleaning schedule and coordinate with part time facility attendants.
- Assist with detecting and scheduling building repairs and ensure facility safety.
- Assist with maintaining adequate amount of supplies for cleaning and maintenance.
- Assist with ensuring that facility is set up as per the daily schedule and plan for future events.
- Assist with training and supervising Ice Arena Facility Attendants.
- In the absence of Superintendent and Building Attendants, may need to perform Zamboni operations and edging.
- Perform all other duties assigned.
Hours Must be able to work weekdays, weekends, nights and holidays. May be asked to work days when the Ice Arena Superintendent is not scheduled. Supervisory Responsibilities Ice Arena Front Desk Work Environment The position is primarily indoors and on the ice rink. When working in the Ice Arena, the environment is always cold. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work long hours, at many times standing. Ability to lift 50 pounds and lift, carry, push, or pull equipment and supplies weighing up to 75 pounds occasionally. Frequently lifting and carrying objects up to 50 pounds. Must be able to perform moderately to heavy physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, sitting, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of wrists, hands, and/or fingers. Education and Experience
- High school graduate with some knowledge of ice arena operations.
Additional Eligibility Requirements
- Must have a valid driver’s license
- Ability to read and interpret documents such as rules, instructions and policy/procedure manual.
- Ability to speak effectively before groups of members/guests or employees
- Able to multi-task and still maintain a professional demeanor
- Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s, using American money and weight measurement
- Ability to understand and carry out instructions in written, oral or diagram form
- Must maintain strong customer service skills
- Should have knowledge of computer programs such as Excel and Word
- Knowledge of Sportsman Software is a plus
- CPR and AED certification within 90 days of hire
Affirmative Action/EEO Statement The Joliet Park District is an Equal Opportunity Employer Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.