Description SUMMARYUnder the general supervision of the Meter Services Supervisor. This position facilitates continuing water services to the public by providing skilled maintenance services. This is accomplished by setting, maintaining, programming, repairing and/or replacing new and existing water meters and associated infrastructure. Other duties include testing meters for and with customers and educating or responding to customer questions regarding the water meter infrastructure or utility billing processes. Examples of Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides premier customer service to customers by responding to customer inquiries and infrastructure issues via service order.
- Meets with customers by appointment on site to assist with resolution of questions and issues and educates customers on reading meters, performing verifications of remote reads and assisting customers with leak evaluations.
- Sets, maintains, repairs, replaces and programs water meters and associated infrastructure; Inspects meters and associated infrastructure for proper operation, evaluates meter transmission unit (MTU) for continuity and repairs (including splicing wires) or replaces unit as required, inspects meter register for proper performance and replaces, if necessary, programs MTU when either the MTU or the meter is repaired or replaced to ensure reading radio signal is accurate.
- Maintains, repairs, and/or replaces water meter infrastructure by changing out damaged or non-functional meter boxes and angle stops, replaces meter gaskets/washers and repairs or replaces meter lids and meter boxes.
- Disconnects water service and locks meter, if required, due to non-payment or non-compliance. Reconnects service after payment issues are resolved.
- Monitors water meter specific parts and supplies inventory. Monitors stock levels of meters, MTU’s, lids, boxes and associated equipment and tools.
- Investigates and reports unauthorized usage of water.
- Operates specialized equipment related to assignments such as meter reading devices.
- Works with the Utility Billing Specialist to identify any meter reading discrepancies.
- Assists others within the department as necessary and other essential or marginal functions as determined by Supervisor.
- Perform other duties as assigned.
Typical Qualifications
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High School Graduate or GED equivalent
- Basic plumbing experience preferred.
- Class C Water License required within 1 year of service.
Supplemental Information
KNOWLEDGE, SKILLS & ABILITIES
- Accurate data entry and basic arithmetic
- Safety regulations to work safely with equipment used in utility maintenance work.
- Operating tools and equipment
- Public Relations
- Work in inclement weather conditions.
- Read simple maps and drawings.
- Learn job-related material and software primarily through oral instructions and observation. This learning takes place mainly in an on-the-job training setting.
- Work cooperatively with other employees, other departments, and the public.
- Learn and use the operating policies, ordinances, or procedures within the department and others in the organization.
- Accurately read and record data from meter face.
- Work safely without presenting a direct threat to self or others.
- Perform and record arithmetical calculations accurately and quickly.
ADDITIONAL REQUIREMENTS
- Position requires the use of a personal or JCSUD vehicle for District business.
- Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record.
- Required on-call rotation and some afterhours work.
- Obtain and Maintain a Water Operator Certification
LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from Department Heads, clients, customers, and the general public.
MATHEMATICAL SKILLSKnowledge of basic accounting and bookkeeping principles and practices. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met to perform the essential functions for this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to withstand extreme cold and heat conditions. Must be able to work outdoors in all types of weather conditions, day or night. Works in confined spaces. Some exposure to mechanical, electrical, fume, odor, and toxic waste hazards.
Benefits
We offer a complete benefits package to full-time employees including health care, dental, and vision at no cost to the employee. A robust retirement program and profit-sharing package, health reimbursement account, life insurance, long-term and short-term disability, holidays, and paid time off. To learn more details, visit our benefits page.