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Added 15 days ago
JC
Security Service Technician 2
Johnson Controls Security Solutions LLC
United States
- From $21.93 USD / hour
Added 15 days ago
JC
Security Service Technician
Johnson Controls Security Solutions LLC
United States
- $29 to $40 USD / hour
Added 15 days ago
JC
Sr Field Service Technician
Johnson Controls Security Solutions LLC
United States
- $29 to $40 USD / hour
· Must have a valid driver’s license · · Must have mechanical aptitude and be able to use hand and power tools
Added 15 days ago
JC
Retail Systems Technician
Johnson Controls Security Solutions LLC
United States
- $30.58 to $42.01 USD / hour
Added 17 days ago
Sales Manager 5
Johnson Controls Security Solutions LLC
United States
Added 18 days ago
Security Installer (union)
Johnson Controls Security Solutions LLC
United States
Added 18 days ago
JC
Security Installer (union)
Johnson Controls Security Solutions LLC
United States
- $19.1 to $28 USD / hour
Must have a valid driver's license
Added 20 days ago
JC
Security Service Technician 3
Johnson Controls Security Solutions LLC
United States
- $36.44 to $45.58 USD / hour
Added 20 days ago
JC
Security Systems Technician Programmer
Johnson Controls Security Solutions LLC
United States
- $25.68 to $36.1 USD / hour
Added 20 days ago
JC
Security Systems Technician Programmer
Johnson Controls Security Solutions LLC
United States
- $25.68 to $36.1 USD / hour
Added 21 days ago
JC
Security Systems Technician
Johnson Controls Security Solutions LLC
United States
- $29.08 to $40 USD / hour
Added 21 days ago
JC
Fabrication Engineer
Johnson Controls Security Solutions LLC
United States
- $27.45 to $38.55 USD / hour
Added 22 days ago
JC
Security Installer
Johnson Controls Security Solutions LLC
United States
- $22.64 to $31.15 USD / hour
Added 22 days ago
JC
Customer Service Reperesentative
Johnson Controls Security Solutions LLC
United States
- $14 to $16 USD / hour
Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics
Added 24 days ago
Commercial Security Systems Account Executive
Johnson Controls Security Solutions LLC
United States
· Must have no less than three years selling a service in the B2B market, preferably Commercial Security Systems
Added 24 days ago
JC
Security Service Technician
Johnson Controls Security Solutions LLC
United States
- $30.28 to $41.34 USD / hour
Valid Montana license/certification required to work on alarm/fire systems
Added 24 days ago
Global Strategic Account Manager, Data Center Solutions
Johnson Controls Security Solutions LLC
United States
Added 25 days ago
JC
Security Install Supervisor
Johnson Controls Security Solutions LLC
United States
- $37.99 to $51.92 USD / hour
Added 25 days ago
JC
Security Installer
Johnson Controls Security Solutions LLC
United States
- $30 to $43 USD / hour
Must have State of Maine Master Limited Energy License · Must have a minimum of 5 Years Commercial Installation experience
Added 27 days ago
JC
Security Installer
Johnson Controls Security Solutions LLC
United States
- $20 to $26 USD / hour
Must have working knowledge of equipment application, compatibility, mounting techniques, programming, and testing · Must have working knowledge of local and national codes for inspection and test purposes
Added 27 days ago
JC
Installation Coordinator (Onsite Nashua, NH)
Johnson Controls Security Solutions LLC
United States
- $25 to $34 USD / hour
Added 27 days ago
JC
Installation Coordinator / Material Handler (Onsite Albany, NY)
Johnson Controls Security Solutions LLC
United States
- $25 to $34 USD / hour
Added 27 days ago
JC
Security Service Technician (union)
Johnson Controls Security Solutions LLC
United States
- $27 to $32 USD / hour
Added 28 days ago
JC
Billing & Accounts Receivable Coordinator
Johnson Controls Security Solutions LLC
United States
- $27 to $37 USD / hour
Added 1 month ago
JC
Experienced Security System Service Technician (Maine low voltage license)
Johnson Controls Security Solutions LLC
United States
- $25.96 to $36.05 USD / hour

Johnson Controls Security Solutions LLC

Security Systems Technician Programmer

United States

$25.68 to $36.1 USD / hour

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Job details

Pay: $25.68 to $36.1 USD / hour
Posting language: English
Posted: Oct 23, 2026

Original job description

Security Systems Technician (Programmer) Johnson Controls is seeking a Security Systems Technician (Programmer) to provide specialized technical support to Field Technicians by remotely programming communicators and alarm panels using manufacturer software. This role supports accurate account setup, monitoring readiness, and responsive service for customers and field teams.

Role Overview In this role, you will handle technician requests, complete remote programming and data entry, and help ensure alarm, communicator, and video equipment is configured correctly. Your work will support onboarding requirements, quality control targets, and the accurate placement of accounts into service for monitoring in the CMC.

Key Responsibilities

Take inbound phone calls from technicians requesting assistance with programming customer alarm panels, communicators, or video equipment through remote DLL.
Input specific information into new or existing accounts based on technician requests or scope of work.
Register communicators and ensure accurate communication between the customer location, JCI receivers, and Mastermind.
Complete data entry in programming systems and MM when required.
Research and investigate technical issues, then respond back to the appropriate parties by phone.
Ensure MM data and panel programming are accurate and place accounts in service to be monitored in the CMC.
Support additional duties as assigned.

How You Will Do It

Take ownership of accurate outcomes by verifying programming details, account data, and communicator registration before closing out each request.
Stay close to the work by listening carefully to Field Technicians, gathering the right information quickly, and removing obstacles that slow down service.
Use research and candor to solve problems by investigating issues in Mastermind, MM, and panel programming until the root cause is identified and resolved.
Work as one team by communicating clearly with technicians and other support partners, sharing updates promptly, and building trust through reliable follow-through.
Improve every day by paying attention to recurring issues, learning from each request, and supporting consistent quality control results.

Qualifications

Ability to multi-task in a fast-paced support environment.
Strong customer service, problem-solving, and communication skills.
Competency in Microsoft Windows and Microsoft Office.
Ability to work as business needs dictate and contribute as a team player.

Nice to Have

High school degree or equivalent.
Experience with alarm installation, DLL, technical support, or data processing.
Ability to perform technical research to resolve complex problems in DMP panels.
1 to 3 years of contact or call center experience.
Experience with DMP, Radionics, Focus, SafeWatch, Vista, or DSC panels and their compatible communicators.

Why Join Us This is a hands-on support role where accuracy matters and your work directly helps Field Technicians keep customer systems properly programmed and monitored. You will work with specialized tools and processes in a role that values responsiveness, teamwork, and technical problem-solving. If this sounds like the right fit, we encourage you to apply.

HIRING HOURLY RANGE: $25.68-$36.10 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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More about this job

Skills

Building systems monitoring technology
Technical support
Data entry
Onboarding
Quality control
Communication skills
Research
Customer service
Problem solving
Microsoft Windows
Microsoft Office
Process data

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