About Company:
Why Joe’s is a Great Place to Work
- A Legendary Institution – Joe's Stone Crab has been a cornerstone of hospitality in Miami Beach for over a century, known for excellence and tradition.
- Pride in Hospitality – Our team shares a commitment to genuine service and creating memorable experiences for guests.
- Strong Team Culture – Many employees build long careers here, creating a supportive environment built on teamwork and respect.
- Opportunity to Grow – We believe in developing our people, giving employees the chance to learn, grow, and build meaningful careers in hospitality.
- A Place That Values Hard Work – Dedication, professionalism, and reliability are recognized and appreciated.
About the Role:
The Dining Room Floor Manager plays a pivotal role in ensuring the seamless operation of the dining area within Joe's Stone Crab Restaurant. This position is responsible for overseeing daily floor activities, managing staff performance, and maintaining exceptional service standards to enhance guest satisfaction. The manager coordinates between the kitchen and front-of-house teams to ensure timely and accurate order delivery while upholding health and safety regulations. They also handle guest concerns promptly and professionally, fostering a welcoming and positive dining environment. Ultimately, the Dining Room Floor Manager drives operational efficiency and contributes to the overall success and reputation of the dining service.
Minimum Qualifications:
- High school diploma or equivalent.
- Minimum of 2 years' experience in a management role within the hospitality industry (Hotels or Restaurants)
- Strong knowledge of food safety and sanitation regulations.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours including evenings, weekends, and holidays.
Preferred Qualifications:
- Associate’s or Bachelor’s degree in Hospitality Management or related field.
- Experience managing a high-volume dining establishment.
- Certification in food safety management (e.g., ServSafe).
- Proficiency with point-of-sale (POS) systems and scheduling software.
- Bilingual abilities, particularly in English and Spanish.
Responsibilities:
- Supervise and coordinate dining room staff to ensure efficient and courteous service.
- Manage schedules, assignments, and breaks to maintain optimal floor coverage.
- Monitor guest satisfaction and address any complaints or issues promptly and effectively.
- Collaborate with kitchen and bar teams to ensure smooth communication and timely order fulfillment.
- Enforce compliance with health, safety, and sanitation standards throughout the dining area.
- Train new employees and provide ongoing coaching to enhance team performance.
- Conduct regular inspections of the dining area to maintain cleanliness and organization.
- Assist in inventory management and ordering of dining room supplies as needed.
- Prepare reports on daily operations, staff performance, and guest feedback for senior management.
Skills:
The Dining Room Floor Manager utilizes leadership and organizational skills daily to coordinate staff and ensure smooth dining operations. Strong communication skills are essential for effectively interacting with guests, resolving conflicts, and liaising between front-of-house and kitchen teams. Problem-solving abilities help the manager address unexpected challenges such as staffing shortages or guest complaints promptly. Knowledge of food safety and sanitation is applied consistently to maintain compliance and protect guest health. Additionally, proficiency with scheduling and POS software supports efficient staff management and accurate order processing.