Testing Services Associate II - Department Only Search - 531022

Pay Grade/Pay Range: Minimum: $19.52 - Midpoint: $24.38 (Hourly N5)

Department/Organization: 200011 - Office of Disability Services

Normal Work Schedule: Monday - Friday 7:30am to 4:30pm

Note to Applicants: This is a department only search. You must be a current UA employee working in the Office of Disability Services Department to be considered.

Job Summary: The Testing Services Associate II provide administrative support for the department. Utilizes imaging technology, software, databases and tools. Maintains availability, accuracy, security, and confidentiality of imaged documents. Assists with the development and testing of templates forms for optimal use of imaging technology. Gathers statistics and data analysis for administrative reporting. May supervise student workers.

Additional Department Summary: Serves as the operational lead for Office of Disability Services Testing Center front desk operations. Ensures that daily testing activities are carried out accurately, efficiently, and in compliance with established procedures, accommodation requirements, and exam security standards. Coordinates day-to-day front desk testing operations by directing staff workflow, monitoring real-time testing activity, and resolving operational issues to maintain continuity of service in a high-volume, fast-paced environment. Provides guidance and training to Testing Services Associates and student employees, ensuring consistent adherence to departmental procedures and customer service expectations. Functions as a primary backup to the Testing Services Coordinator by exercising delegated authority to review and process testing requests, make scheduling decisions, and address operational needs during high-volume periods or in the Coordinator’s absence. Ensures effective execution of daily operations and service delivery. Monitors testing processes for accuracy, consistency, and compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Maintains accurate documentation and case notes and serves as a key point of contact for troubleshooting scheduling and procedural issues. Contributes to continuous improvement efforts by identifying workflow inefficiencies, supporting updates to procedures and training materials, and assisting with implementation of system enhancements. Plays a critical role in bridging front-line testing operations and program-level management, strengthening service quality, reducing operational risk, and supporting reliable delivery of accommodations to students.

Required Minimum Qualifications: High school diploma or GED and two (2) years of administrative experience; OR associate’s degree.

Skills and Knowledge: Excellent written and verbal communications. Excellent customer service skilled skills. Knowledge of Microsoft Office.

Preferred Qualifications: Bachelor’s degree and two years (2) of experience in disability services or testing centers within higher education. Experience with assistive technology (e.g., screen readers, text-to-speech), Respondus LockDown Browser, and LMS tools (e.g., Blackboard Ultra). Experience managing and/or training staff or student workers and writing procedures.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

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