Sales Executive

About the role:

As an Inside Sales Executive, you will develop a portfolio of existing customers, ensuring a high-quality end-to-end customer experience while driving long-term account growth. You will act as the primary point of contact, building strong relationships, understanding customer needs, and identifying opportunities to expand and strengthen long-term partnerships.

What you'll be doing:

• Customer Relationship Management: Build and maintain strong, trust-based relationships with key customer stakeholders, acting as their primary point of contact.
• Account Growth & Development: Identify and develop opportunities within existing accounts to expand product usage, increase order value, and support long-term growth.
• Customer Experience Ownership: Take ownership of the end-to-end customer journey, ensuring a consistent, high-quality experience across all touchpoints.
• Account Planning: Develop a clear understanding of each customer’s business, proactively identifying future needs, risks, and growth opportunities.
• Technical Expertise: Build strong product knowledge to confidently discuss specifications and recommend tailored solutions to meet customer requirements.
• Customer Advocacy: Represent the voice of the customer internally, working with cross-functional teams to improve service, processes, and overall customer experience.
• Onboarding: Manage the onboarding process for new customers, ensuring a smooth and positive experience.
• Order and Delivery Coordination: Oversee the smooth generation of quotations, processing of orders, deliveries, and follow-ups to ensure customers receive products on time and as promised.
• Reporting and Feedback: Monitor and report on account performance, customer trends and feedback to support informed decision-making.
• Continuous Improvement: Identify and implement opportunities to enhance customer satisfaction and loyalty by improving processes and communication.

About you:

• Relevant Experience: 1–3 years’ experience in an account management, customer service, or commercial role, ideally within a manufacturing or industrial environment.
• Customer Relationship & Communication Skills: Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with customers and internal stakeholders.
• Problem Solving & Ownership: Proven ability to identify issues, take ownership, and deliver timely, practical solutions in a customer-focused environment.
• Attention to Detail: High level of accuracy and attention to detail, particularly when managing quotations, orders, and customer data.
• Proactive & Collaborative Approach: Self-motivated, organised, and able to work collaboratively across teams to deliver a high-quality customer experience.
• Commercial Awareness: An understanding of how customer relationships contribute to business growth, with the ability to identify opportunities within accounts.
• IT & Systems Skills: Competent in Microsoft Office applications, including Excel, Outlook, and Word.