Program Specialist III

Job Description:

• Maintain an up to date understanding of program and utility guidelines and requirements, energy efficiency programs, and program standards.
• Act as the point of contact to provide customer service, follow up and issue resolution to escalated issues.
• Support management to provide leadership, direction, coaching and mentorship to other team members related to program information or training as well as support in the training of new employees.
• Support management with the review, tracking and completion of contractor services as well as issuing, tracking and completing contractor work orders.
• Assist in the preparation, competition and transmittal of reporting to operations.
• Process, verify, generate technician and contractor paperwork.
• Track and maintain the status of contractors against defined program metrics.
• Manage program inventory including ordering, tracking, recording and reconciling field staff inventory needs.
• Contribute to the development of processes and procedures to ensure successful operations.
• Enter, track, and maintain data as needed, utilizing internal and external systems.
• Analyze reports of operations team and recommend processes to initiate continuous
• Assist management with dissemination of higher-level reports. Act as backup when management is not available.
• Perform other duties as assigned.

Pay Range:

$49,800.00 - $67,350.00 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, certifications, etc.

Benefits:

A full suite of medical, dental, and vision benefits, company-paid and supplemental insurance options, 401k with a company-match, professional development and opportunities for internal advancement is available to all full-time employees.

CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, sex, marital status, sexual orientation or non-disqualifying physical or mental handicap or disability, or any other protected status under applicable law.