Medical Assistant II-Quality Performance Team

Medical Assistant - Quality & Population Health (Hybrid/Remote)

Make an Impact Beyond the Clinic Join a team focused on improving preventive care and patient outcomes across ambulatory clinics. This primarily remote Medical Assistant role combines patient outreach, quality improvement, chart review, and clinic support to help ensure patients receive the screenings and preventive services they need.

Schedule & Work Environment

• Typical schedule: 8:00 AM - 4:30 PM
• Flexible hours available (such as 7:00 AM - 3:30 PM)
• Hybrid work model with primarily remote responsibilities
• Occasional onsite clinic visits for training, education, and quality support
• No weekends or holidays

What You'll Do

• Contact patients due for preventive screenings and services
• Schedule mammograms and other preventive care appointments
• Review medical records and identify gaps in care
• Audit charts for missing documentation
• Manage quality message pools and patient portal communications
• Retrieve and attach outside medical records
• Support quality improvement and compliance initiatives
• Educate clinic staff on quality workflows and tools
• Provide occasional onsite clinic training and support

Required Qualifications

• Medical Assistant experience in an ambulatory/outpatient clinic setting
• Strong understanding of clinic operations and workflows
• Ability to work independently with minimal supervision
• Excellent communication and organizational skills
• Strong computer and documentation skills

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Preferred Qualifications

• Experience with patient outreach and preventive care initiatives
• Experience supporting quality measures or population health programs
• Comfortable balancing multiple priorities in a fast-paced environment
• Experience educating or supporting clinical staff

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Ideal Candidate

• Self-motivated and highly accountable
• Excellent time management and prioritization skills
• Strong initiative and independent problem-solving abilities
• Comfortable working remotely while remaining engaged with the team
• Dependable with strong follow-through
• Willing to ask questions and seek assistance when needed

Success in This Role

Within the first six months, you will:

• Develop a strong understanding of quality measures and compliance requirements
• Learn quality workflows within electronic health record systems
• Meet outreach and productivity expectations
• Successfully manage message pools and patient follow-up activities
• Work independently and confidently with minimal oversight

Why Join Us?

• Primarily remote work environment
• Meaningful impact on population health and preventive care
• High level of autonomy and independence
• Opportunity to collaborate with and educate clinic teams
• Variety of responsibilities beyond traditional rooming duties
• Supportive team focused on quality improvement and patient outcomes
• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly financial incentives

Please note: This position requires prior ambulatory Medical Assistant experience. New graduates without clinic experience will not be considered.

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed. May precept current MA team members or MA Externs as requested by leadership.

• High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date.
• Requires 0-2 years of relevant experience.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires knowledge of OSHA, CLIA, and ADA.
• Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire.
• Requires knowledge of standard laboratory and medical procedures.
• Requires knowledge of insurance plans and third-party payers.
• Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.
• Must be able to meet the technical and physical standards.
• Knowledge of ICD-10 and CPT coding is preferred.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.