Logistics & Warehouse Supervisor

Position Title: Warehouse & Logistics Supervisor Department: Operations / Warehouse Reports To: Warehouse Manager

Position Overview

The Logistics & Warehouse Supervisor is responsible for coordinating daily warehouse operations and leading domestic and international transportation activities. This position provides day-to-day operational leadership for warehouse personnel, coordinates inbound and outbound freight movements, manages import and export processes, supports customs-related activities, and serves as the operational backup to the Warehouse Manager.

The role works closely with Purchasing, Manufacturing, Customer Service, Accounting, and international branch locations to support the efficient movement of materials and finished goods throughout the organization.

This is a hands-on role that supports leadership, rather than serving as the top warehouse authority.

Essential Responsibilities

Logistics & Transportation Coordination

• Coordinate and oversee all domestic shipments, including parcel, LTL, and FTL transportation.
• Coordinate and oversee all international shipments, including required documentation, carrier communication, freight forwarding activities, and shipment tracking.
• Serve as the primary point of contact for import and export activities, ensuring shipments are processed accurately and in compliance with customer, carrier, and country-specific requirements.
• Prepare, review, and maintain international shipping documentation, including commercial invoices, certificates of origin, and other required export documentation.
• Work directly with freight forwarders, customs brokers, carriers, suppliers, customers, and internal departments to facilitate the movement of goods.
• Research and resolve routine customs holds, shipment delays, documentation discrepancies, and transportation issues.
• Coordinate inbound international shipments in support of Purchasing and ensure required information is available to facilitate customs clearance.
• Support Purchasing with import-related questions, freight coordination, customs documentation requirements, and transportation status updates.
• Monitor inbound and outbound freight activity and proactively communicate delays, issues, or risks to affected stakeholders.
• Coordinate transportation activities involving company branch locations, suppliers, and customers.
• Maintain transportation records and documentation in accordance with company procedures.
• Escalate significant customs, compliance, transportation, or logistics issues to the Warehouse Manager as necessary.

Warehouse Operations Leadership

• Direct daily warehouse activities, including receiving, shipping, inventory movement, and production support functions.
• Assign and adjust daily workloads based on staffing levels, customer requirements, production priorities, and operational demands.
• Coordinate labor resources and make daily staffing decisions to ensure operational objectives are achieved.
• Respond to operational disruptions, absenteeism, and workload fluctuations by reallocating resources and adjusting priorities as necessary.
• Communicate daily operational priorities and workload expectations to warehouse personnel.
• Monitor workflow and ensure warehouse activities are completed accurately, safely, and on schedule.
• Support compliance with established warehouse procedures and safety requirements.
• Serve as the primary point of contact for day-to-day operational issues and employee questions.
• Coordinate activities between warehouse personnel and other departments to support business requirements.
• Escalate significant operational concerns to the Warehouse Manager.

Inventory & Manufacturing Support

• Coordinate material movement activities supporting manufacturing operations.
• Assist in researching inventory discrepancies and shortages.
• Support inventory accuracy efforts through transaction review, follow-up, and coordination with warehouse personnel.
• Coordinate material availability concerns impacting customer shipments or production schedules.
• Assist with work order and inventory transaction review to ensure proper completion.
• Work closely with manufacturing personnel to support material flow and production requirements.
• Support inventory personnel with cycle count activities and inventory investigations as needed.

Leadership & Department Support

• Provide direct day-to-day leadership and operational support to warehouse personnel.
• Coordinate staffing coverage and workload balancing across warehouse functions.
• Assist with employee onboarding, training, and cross-training activities.
• Monitor attendance and staffing coverage needs and adjust resources accordingly.
• Monitor adherence to departmental procedures and established work processes.
• Communicate operational concerns and staffing challenges to the Warehouse Manager.
• Identify operational concerns and communicate recommendations to the Warehouse Manager.
• Facilitate communication between warehouse personnel and other departments.
• Support the implementation of departmental policies and procedures.
• Serve as acting department leader during Warehouse Manager absences.
• Support effective communication and coordination between Warehouse, Purchasing, Manufacturing, Customer Service, and Accounting.

Required Qualifications

Education

• High school diploma

Experience

• Minimum 5 years of experience in logistics, transportation, warehouse operations, or supply chain activities.
• Minimum 2 years of leadership, lead, coordinator, or supervisory experience.
• Experience coordinating domestic transportation, including parcel, LTL, and FTL shipments.
• Experience supporting international shipping, imports, exports, and customs-related processes.
• Experience working with carriers, freight forwarders, customs brokers, and transportation providers.

Must Have

• Working knowledge of domestic transportation operations (parcel, LTL, and FTL).
• Working knowledge of international shipping and import/export processes.
• Strong organizational and problem-solving skills.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Ability to make sound operational decisions and adjust priorities as needed.
• Strong communication skills and ability to work across departments.
• Ability to lead and coordinate teams through changing priorities and workload demands.

Ability to develop effective working relationships across departments

PHYSICAL DEMANDS

N (Not Applicable): Activity is not applicable to this occupation.

O (Occasionally): Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities Lift /Carry

Stand (C) 20 lbs or less (C)

Walk (C) 21-50 lbs (C)

Sit (O) 51-100 lbs (O)

Handling (C) Over 100 lbs (O)

Reach Outward (C)

Reach Above Shoulder (C)

Climb (F)

Crawl (N)

Squat or Kneel (F)

Bend (F)

Push / Pull

20 lbs or less (C)

21-50 lbs (C)

51-100 lbs (O)

Over 100 lbs (O)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (hearing protection required in certain areas)

Sense of Touch

Ability to wear Personal Protective Equipment (PPE) (Hearing and eye protection)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.