IT Support Specialist

JOB TITLE: Information Technology Support Specialist

DEPARTMENT: Corporate Services

REPORTS TO: Director of Information Technology

STATUS: Full-Time, Hourly, Non-Exempt

What You Will Do

• Set up laptops and other client devices (endpoints) following established procedures
• Set up other technology as needed
• Install, update, and remove software as needed
• Provide technical assistance
• Resolve network and other computer system problems
• Remotely access hardware or software to make changes and resolve problems
• Follow up with customers to confirm full issue resolution
• Manage support requests and tickets promptly
• Answer questions via chat, email, or phone
• Train staff on technology topics
• Create and revise training manuals and procedures for new and updated software and hardware
• Improve training methods and operating procedures. Use feedback, monitoring of calls and other correspondence, or a combination of these approaches to identify

improvements

• Other duties as assigned

Skills

Technical abilities

• Strong understanding of computer systems, mobile devices, and other technology products
• Knowledge of Microsoft 365 Suite and related tools
• Technical proficiency and working knowledge of office automation products, databases, and remote-control tools for accessing and operating computers remotely
• Ability to diagnose and resolve technical issues
• Evaluate and select alternative courses of action quickly and accurately
• Anticipate, prevent, identify, and solve workplace problems as needed
• Understand complex information and data from varied sources. Evaluate that information and data, and adjust or modify them to meet specific constraints
• Understand and work with financial information and data, and perform basic arithmetic

Interpersonal abilities

• Communicate information and ideas clearly
• Anticipate needs and take initiative before action becomes necessary
• Maintain composure and objectivity under pressure
• Listen effectively to understand and clarify co-worker and customer concerns
• Excellent communication skills
• Detail-oriented and even-tempered

Education and Experience

• A high school diploma is required. An associate degree or higher in Information Technology is preferred but not required.
• Proven experience as an IT support specialist, help desk technician, or in a similar customer support role

Physical Demands and Work Environment

• Ability to visually perceive the nature of objects
• Ability to lift, carry, or push/pull objects weighing 35 pounds or less
• Flexibility to work outside normal business hours, including overtime as needed

At Weston, Inc., we foster a dynamic and collaborative work environment where everyone is valued and respected. We are committed to diversity and inclusion, ensuring equal opportunities for all employees. Discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic is strictly prohibited by federal, state, and local laws.

This extends to all aspects of employment, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.