Emergency Services Weekend Supervisor

Emergency Services Weekend Supervisor

BACKGROUND REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, economic empowerment, emergency shelter, residential program, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity. All applicants for positions at REST are considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability status. As a Christian organization, this position works in harmony with the organization’s statement of faith and support the spiritual health of the organization.

ROLE SUMMARY

The Emergency Services Weekend Supervisor provides direct supervisory and operational leadership for REST's weekend Emergency Services programming, including the Emergency Receiving Center (ERC), RESToration Transitional Center (RTC), Safety Beds, and 24-hour crisis hotline. This position is responsible for ensuring safe, consistent, trauma-informed, and survivor-centered services throughout weekend operations while providing direct supervision, coaching, decision-making support, and accountability for assigned weekend Emergency Services staff. The Emergency Services Weekend Supervisor serves as the primary operational leader during assigned weekend hours and is responsible for coordinating staffing, responding to call-outs and coverage needs, supporting crisis response, addressing guest and staff concerns, overseeing documentation and incident response, monitoring facility and program operations, and making time-sensitive decisions within established REST policies and supervisory authority. The Emergency Services Weekend Supervisor works collaboratively with the Day Shift Supervisor, Swing Shift Supervisor, Crisis Support Supervisor, and other Emergency Services leadership to maintain continuity of services across shifts and programs. Significant incidents, staffing concerns, unresolved guest needs, and operational issues are communicated through structured leadership handoffs. Central to this role is the ability to lead with sound judgment, accountability, compassion, and consistency while maintaining a safe and welcoming environment for survivors and staff.

RESPONSIBILITIES

SUPERVISION AND LEADERSHIP

• Provide direct leadership for Emergency Services shelter operations.
• Provide weekend supervisory support for REST's 24-hour REST hotline.
• Establish clear expectations for staff performance, communication, documentation, attendance, guest engagement and program policies.
• Provide real-time coaching, feedback, problem-solving, and decision-making support to staff.
• Conduct regular supervisory check-ins with assigned staff and participate in established supervision processes.
• Address performance concerns promptly and document coaching, attendance concerns, policy violations, and other supervisory matters according to REST procedures.
• Partner with Emergency Services leadership and Human Resources when performance concerns require formal corrective action.
• Participate in employee performance evaluations, goal setting, and professional development planning for assigned staff.
• Support onboarding, orientation, shadowing, and training of new weekend staff.
• Ensure all weekend staff are trained and complete all appropriate documentation according to REST standards.
• Promote healthy communication, collaboration, accountability, and conflict resolution among team members.
• Model REST's standards for trauma-informed, survivor-centered, culturally responsive, and professional service delivery.
• Support staff wellness while maintaining appropriate accountability and performance expectations.
• Recognize when staff require additional support, coaching, training, or supervisory intervention.
• Identify recurring hotline concerns, resource gaps, or service-quality issues and communicate them to the appropriate Emergency Services leadership.

WEEKEND OPERATIONS

• Serve as the primary operational supervisor during assigned weekend hours.
• Ensure appropriate staffing coverage across all weekend Emergency Services operations including hotline coverage.
• Monitor the weekend schedule and respond to call-outs, late arrivals, vacancies, and other unexpected staffing changes.
• Utilize REST's established staffing and on-call procedures to secure appropriate coverage.
• Make appropriate adjustments to staff assignments when necessary to maintain safe program operations.
• Support staff in assessing immediate safety concerns and determining appropriate next steps within REST protocols.
• Provide supervisory guidance during de-escalation, safety planning, crisis intervention, emergency response, and other high-risk situations.
• Ensure appropriate crisis, medical, emergency, or law-enforcement resources are contacted when required by REST protocols or applicable law.
• Coordinate with the Crisis Support Supervisor for weekend crisis situations, Safety Bed referrals, active fleeing situations, and other crisis-response needs.
• Monitor shelter occupancy, Safety Bed availability, staffing levels, and significant operational needs.
• Ensure required shift responsibilities and essential program functions are completed.
• Coordinate guest arrivals, exits, internal transitions, and other significant weekend program activities.
• Ensure continuity between day, swing, overnight, and weekend operations.
• Maintain awareness of significant guest concerns, expected intakes, crisis situations, appointments, transportation needs, and other time-sensitive matters.
• Escalate significant staffing or operational concerns to the appropriate Emergency Services leader when additional authority or support is required.

REPORTING, SYSTEMS, AND FACILITIES

• Ensure accurate documentation of client interactions, hotline calls, incidents, and services in the client database
• Complete all documentation including (pass down) communication to Supervisor in a timely manner following program protocols
• Respond to urgent facility concerns and communicate maintenance or safety needs through established procedures.
• Inventory and purchase facility supplies with the department budget
• Record reconciled expenses, within budget, and submit financial reports in a timely matter.
• Maintain facility upkeep, security, health and cleanliness standards.
• Participate in all necessary REST staff meetings and trainings.
• Complete and conduct staff performance evaluations quarterly, bi-annually or annually

OTHER

• Self-regulate when experiencing triggers, trauma-responses, or stressors in order to stay engaged, productive and meet the needs of the team and clients
• Contribute to the improvement of diversity, equity, and inclusion throughout the team
• Other duties as assigned

QUALIFICATIONS

The successful candidate must believe in the core values of REST and be driven by the mission. Beyond that, we are seeking a candidate with proven experience in working with vulnerable populations.

Required:

• Two years of experience in client care social services or a Bachelor’s degree
• Minimum 2 years of experience working in crisis response, emergency shelter, advocacy, outreach, behavioral health, or related direct service roles
• Two years or more years in leadership, supervision or manager roles
• Must be able to thrive in a high intensity, and often unpredictable work environment
• Flexible and able to respond to directives in a timely manner
• Must have reliable transportation, current auto insurance, and clean driving record
• Ability to move about freely, throughout the building, including ascending and descending stairs
• Must be able to lift up to 30 pounds

Preferred:

• Two or more years of experience with de-escalation in unpredictable settings and clients
• Skilled at coordinating multiple people and activities, while keeping the big-picture vision in mind
• Technology skills: iPhone; email; basic computer skills, Microsoft Office, Google Drive, Database
• Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality and disability

CORE COMPETENCIES

• Leadership excellence and sound judgment under pressure
• Trauma-informed and survivor-centered practice
• Long-term stabilization and clinical program expertise
• Clear, direct, and compassionate communication
• Strategic and critical thinking
• Staff coaching, supervision, and development
• Cultural humility and commitment to equity, inclusion, and accessibility
• Technological literacy, including case management and data systems
• Faith-aligned leadership consistent with REST’s value

SCHEDULE 40 hours/week. This position typically works Wednesday through Sundays (Wednesdays 2 hours, Thursdays 8 hours, Friday-Sunday 10 hours each) with flexible on-call hours Friday-Sunday. Some holidays may be required, and some seasons may require more than 40 hours/week.

LOCATION REST’s office is located in South Seattle.

COMPENSATION

The starting salary for this position is $31.50/hour.

BENEFITS

This position is eligible for all benefits offered to full-time non-exempt employees. This currently starts at 15 days vacation, 10 days sick, 10 holidays, 100% employer paid medical/dental/vision premiums for employee, one paid mental health hour each week, and a 403b retirement plan.

JOB CONDITIONS

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.