Director, Network

Join Points of Light and Change the World As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries. Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.” Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action. Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org. Salary Range: $85,000-$105,000 annually Reports to: Vice President, Programs

Key Partners:

• Senior Vice President, Strategic Partnerships and Convenings (Global Gathering & Conference Network Gathering)
• Vice President, Corporate Programs
• Marketing Department
• Development Department

Department: Programs and Impact Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Washington, DC preferred.

Position Summary:

The Director, Network is responsible for building, strengthening, and growing the Points of Light Global Network, with a core focus on network organizational health, learning, community building, and capacity development. This role leads a comprehensive network strategy that equips affiliates with the tools, relationships, funding pathways, and shared programming needed to thrive and scale impact. As the steward of affiliate relationships, the Director owns the network-wide relationship management strategy, ensuring affiliates experience a coordinated, high-value partnership across Points of Light. The role works cross-functionally to align network priorities with convenings, corporate engagement, and national strategy, while fostering a strong, connected global community. The Points of Light Global Network is entering a critical phase of growth and evolution. Affiliates are navigating increasing community needs, funding complexity, and capacity strain, while also seeking deeper connection, shared learning, and stronger alignment with national strategy. This role exists to ensure the network does not simply grow in size, but grows in strength, resilience, and cohesion. The Director, Network provides the leadership needed to:

• Move from fragmented engagement to a coordinated relationship-based engagement model rooted in belonging;
• Shift from one-off programs to intentional, scalable capacity building;
• Ensure convenings are not just events, but strategic drivers of learning and network health; and
• Align corporate partnerships with affiliate realities and readiness.

Position Functions and Responsibilities Include:

Network Strategy, Growth & Health

• Lead the vision and strategy for the Global Network, ensuring strong affiliate organizational sustainability, and long-term impact.
• Establish frameworks and shared standards that support affiliate excellence and consistency across the network.

Learning, Community & Capacity Building

• Design and implement a network-wide capacity-building ecosystem that promotes organizational sustainability and consistent program implementation including:
• Professional development and leadership learning,
• Peer learning communities and communities of practice, and
• Action groups, grants, turnkey programs, and shared service models.
• Continuously assess network needs and refine learning and support offerings based on data and feedback.
• Strengthen peer-to-peer collaboration and knowledge sharing across affiliates.

Convenings & Network Programming

• Co-lead the strategic design and execution of:
• Global Gathering
• Conference Network Gathering
• Ensure convenings advance network learning goals, strengthen relationships, and drive measurable outcomes for affiliates.

Comprehensive Relationship Management & Corporate Alignment

• Provide strategic oversight of Network relationship management, supporting the Senior Manager’s ownership and execution of the belonging-based affiliate engagement strategy to ensure a coordinated, consistent, and high-quality affiliate experience.
• Partner with Corporate Activation leadership to align corporate opportunities with Network priorities, affiliate capacity, and community needs, supporting holistic relationship management across teams and strengthening affiliate organizational sustainability.
• Provide strategic advice and Network insights to inform Corporate Activation’s training and tools, which are owned and managed by Corporate Activation; support affiliate participation, surface implementation needs, and connect affiliate feedback to continuous improvement.
• Collaborate with Development, Marketing, and Corporate Activation to align national partnerships, communications, and engagement opportunities with local affiliate needs and readiness.

Affiliate Governance

• Lead the Affiliate Assembly’s agenda, member participation, and strategic contributions, supporting its roles as strategic advisor, source of Network intelligence, and regional connector.
• Guide Assembly membership transitions, orientation, and representative participation in alignment with established governance practices.
• Facilitate substantive conversations that surface emerging trends, challenges, and opportunities and inform Network priorities and decisions.

Data, Performance Management & Network Insights

• Leverage Salesforce and related tools as primary systems for relationship management, network insights, and performance tracking, ensuring data informs the network strategy.
• Working with Vice President, Evaluation and Impact, define, monitor, and regularly review key performance indicators (KPIs) for the network, including:
• Affiliate engagement and organizational health,
• Learning and convenings participation and outcomes,
• Affiliate retention, growth, and sustainability indicators, and
• Organizational capacity and readiness measures.
• Championing a culture of learning, accountability, and continuous improvement, using data to test assumptions, evaluate impact, and refine network strategy over time.

Core Knowledge, Skills and Abilities:

• Exceptional oral and written communication skills.
• A ‘people person’ with excellent customer service skills, an ability to communicate from a place of values and purpose, and an ability to moderate conversations with our global community.
• Excellent organizational skills; precision and strong attention to detail.
• Ability to manage multiple projects and prioritize accordingly.
• Deep international awareness, preferably including experience living and/or working in non-US environments.
• Comfort working within ambiguity and a rapidly changing environment.
• Excellent analytical and strategic thinking skills with a focus on process improvement.

Requirements:

• Minimum 8 years of relevant experience, including experience in network management or engagement.
• Occasional travel overnight and/or internationally (estimated 15-20%).
• Strong computer skills, including Microsoft Office. Knowledge of Salesforce, program management software (Asana), and data analytics/visualization tools are a plus.
• Fluency in English and proficiency in additional languages a plus.
• Ability to create a welcoming work environment for all.

Culture and Values: Points of Light has a 35-year plus history that it seeks to honor, while looking toward the future as an innovative thought leader in the social sector. We have a fast-paced, collaborative environment. Our organization values innovation, dedication, teamwork and respectfulness. We enjoy thinking big, but also working hard to deliver our best work. Our team is solution-oriented, looking for someone who is always ready to deliver on ways to solve challenges, internally and with external partners. What We Offer: Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1. Medical, dental and vision benefits offered, free life insurance, along with long-term and short-term disability, a 403(b) program with employer match, parental leave and one day of volunteer time off per month.