Account Manager

Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.

Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions.

Together, our solutions fuel innovation across the world's largest companies and emerging brands. With a truly global reach, we enable businesses to create engaging customer experiences while integrating fraud protection across the entire lifecycle.

Our portfolio covers global voice, messaging and data connectivity, alongside 5G and IoT solutions. It also includes digital identity, verification and CPaaS platforms for personalised, omnichannel engagement. Through these capabilities, we help businesses and communities stay connected, secure and ready to grow. Today, we reach more than 5 billion subscribers, secure over 180 billion transactions every year, and connect more than 1,000 destinations worldwide - delivering on our commitment to connect, protect and engage everywhere.

Key highlights

Powering more than 13 billion digital communications every month

Supporting over 3,500 active customers through a presence in 50+ global offices across 100+ countries

Managing 50% of global roaming data traffic and connecting 150 million IoT devices

Driving innovation in 5G, private networks and IoT, reinforcing our position in next-generation communications

About the role

As an Account Manager, Transactional Services, you will manage and grow a portfolio of international telecom customers across Europe. You will be responsible for developing commercial relationships, negotiating voice and messaging agreements, and identifying opportunities to improve revenue and profitability. Acting as the main point of contact for your customers, you will coordinate closely with our Legal, Finance, Product and Technical teams to ensure that agreements are successfully implemented and delivered. This is a commercially focused role for someone who understands the international telecom ecosystem, enjoys complex negotiations, and can confidently manage both sales and purchasing activities. What you will do

• Manage and develop an assigned portfolio of international telecom customers.
• Promote and sell BICS transactional solutions, including international wholesale voice, A2P messaging and other assigned services.
• Negotiate voice traffic exchanges and commercial agreements with key in-country partners.
• Identify opportunities to grow revenue, improve direct margin and strengthen the profitability of your portfolio.
• Retain and optimise the existing transactional product portfolio across your customer base.
• Introduce new and more complex solutions in line with BICS’s commercial and go-to-market strategy.
• Take ownership of the commercial process, from negotiation and contracting through to implementation and service delivery.
• Coordinate with Legal, Finance, Product Management and Technical teams to provide a smooth customer experience throughout the pre-sales and post-sales journey.
• Monitor market, regulatory and technology developments and share relevant insights with internal stakeholders.
• Achieve and exceed agreed sales, purchasing and customer acquisition objectives.

What you bring

• A bachelor’s or university degree, or equivalent professional experience.
• At least 3 to 5 years of experience in sales, account management or business development.
• Experience in international telecom, wholesale voice, A2P messaging or a related environment is a strong advantage.
• Strong commercial judgement and the ability to understand revenue, margin and profitability drivers.
• Confidence managing complex negotiations and building long-term customer relationships.
• A proactive, results-oriented approach, with a strong sense of ownership.
• Clear communication skills and the ability to collaborate effectively across different teams, cultures and countries.
• Professional fluency in English. Additional European languages are an advantage.

What success looks like

• You build trusted relationships with customers and partners while consistently delivering against your commercial objectives. You combine a strong focus on customer needs with disciplined management of revenue, margin and contractual commitments.
• The portfolio attached to this role represents approximately €25 million to €40 million in annual revenue and €2 million to €5 million in direct margin, making this a visible commercial position with a meaningful impact on the business.

Why Proximus Global?

Global & Inclusive

Work with diverse teams across 100+ countries, in a truly international and connected environment.

Ownership & Trust

Take initiative, make decisions and own your impact with real autonomy.

Innovation with Purpose

Contribute to meaningful solutions in global connectivity, combining technology, platforms and expertise across Proximus Global.

Growth Mindset

Continuously learn, challenge the status quo, and grow across our global organisation.

Discover Proximus Global

Get a flavour of Proximus Global activities by watching our video.

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