Quality Manager
$80000 - $100000 per year | Elgin, IL | On-site | Permanent
A bit about us:
This company is a long-established leader in North American flexible‑packaging and retail services, with deep roots in innovation.
Why join us?
They offer a robust compensation package that includes comprehensive healthcare and retirement benefits, performance‑based incentives, career development opportunities, and a workplace rooted in respect, teamwork, innovation, and inclusivity.
Job Details
Overview
The Quality Manager leads the site’s quality team and oversees the Quality Management System. This includes developing, setting and enforcing the procedures, policies and standards that govern product quality. The role is accountable for making sure finished goods meet both internal and customer specifications.
Key Responsibilities
Manage the programs and activities of the quality department.
Partner with quality leadership and manufacturing management to ensure all manufacturing and quality assurance procedures are followed and metrics stay on target.
Lead all personnel activities for the quality team, including hiring, terminations, performance goal setting and training.
Help develop, implement and administer quality specifications and systems.
Track and report progress against quality metrics and goals.
Visit customers and suppliers as needed.
Own all internal and external audit activities.
Manage the customer complaint and reject process, ensuring accurate root cause analysis, timely responses and effective corrective actions.
Monitor site quality and food safety metrics and develop countermeasures as needed.
Work with manufacturing to ensure product conformance through documented process monitoring and process control methods.
Perform other duties as assigned.
Qualifications
Bachelor’s degree (technical field preferred) plus 5 years of leadership experience in quality or manufacturing, or 10 years of relevant experience.
Prior audit experience and working knowledge of ISO 9001, GMP and GFSI (required).
Strong data management skills (preferred).
Proven ability to make fact-based decisions and apply analytical methods to quality management and process improvement.
Experience coaching, training and facilitating teams.
Solid working knowledge of quality processes in a manufacturing environment.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and Visio.
Ability to maintain strict confidentiality of sensitive information.
Excellent time management and organization skills, with the ability to juggle multiple projects and priorities against deadlines.
Strong verbal, written and presentation skills for working with executive leadership, staff, and internal and external customers.
Proactive problem solver with sound judgment who can identify issues and develop solutions.
Self-motivated, confident professional who thrives in a fast-paced environment.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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