This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lending Manager (Front End) based in the United States.
This is an opportunity for an experienced mortgage operations leader to manage and develop a fully remote team of Loan Assistants. You will oversee the bridge loan process from initial setup and disclosure through submission and post-closing, ensuring accuracy, efficiency, and a high standard of customer service. Working closely with lending operations leadership and cross-functional partners, you will strengthen workflows, improve team performance, and help maintain consistent service levels. The role combines hands-on pipeline oversight with coaching, team development, and process improvement. You will also help shape operational best practices in a collaborative, technology-focused, remote-first environment.
Accountabilities
• Lead, manage, and scale a distributed team of Loan Assistants, setting clear expectations and holding team members accountable for performance and results.
• Communicate weekly, monthly, quarterly, and annual goals, and monitor progress against team and company objectives.
• Build an engaged remote team through regular one-on-one meetings, team sessions, virtual training, mentoring, and ongoing feedback.
• Serve as a point of contact for escalations, questions, and exceptions, while documenting relevant team conversations and supporting individual development.
• Oversee the bridge loan pipeline from setup and initial disclosure through submission and post-closing, ensuring work is completed accurately and within established service-level agreements.
• Balance workloads, coach team members through pipeline challenges, support post-closing reviews, and coordinate the resolution of loan findings.
• Partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.
• Compile quarterly team scorecards and monitor key performance indicators and quality metrics.
• Identify gaps in processes and policies, develop or update standard operating procedures, and support their review, training, implementation, and ongoing adoption.
• Establish best practices, improve workflows, contribute to operational projects, and provide hands-on support wherever needed.
Requirements:
• At least 10 years of relevant mortgage industry experience, including 5 or more years directly managing a fully remote team.
• Experience leading mortgage loan processing and/or post-closing teams.
• Demonstrated success coaching, mentoring, and developing teams while maintaining accountability and strong performance.
• Working knowledge of federal, state, and local mortgage regulatory and compliance requirements.
• Strong written and verbal communication skills, including confidence leading virtual meetings and training sessions.
• Ability to keep a geographically distributed team aligned and engaged using collaboration tools such as Slack and video conferencing platforms.
• Strong customer-service orientation, with a commitment to delivering accurate, responsive, and high-quality support.
• Excellent attention to detail and a consistent focus on accuracy and quality.
• Experience writing or updating standard operating procedures, policies, and process documentation.
• Commitment to inclusive leadership and practices that support diverse, equitable, and respectful teams.
• High school diploma or equivalent practical experience.
• Ability to perform the essential functions of the role, including regular computer use and communication by telephone and video applications, with or without reasonable accommodation.
Benefits:
• Salary: $90,000–$100,000 USD, plus eligibility for a company incentive plan (bonus).
• Remote-first flexibility: 100% remote work for U.S.-based employees.
• Healthcare: Medical, dental, and vision coverage for full-time employees, effective from the first day of employment.
• Flexible paid time off for full-time employees.
• Paid parental leave: 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• Professional development: $1,000 annual allowance.
• Insurance protection: Life, AD&D, and disability insurance for full-time employees.
• Retirement savings: 401(k) plan available to all employees; employer contributions are not provided.
• Health and wellness: $75 monthly allowance.
• Coworking support: Up to $400 per month for eligible employees.
• Connectivity allowance: $100 per month toward home internet, mobile phone, or other communication devices.
• Referral incentive: $2,500 bonus for eligible employee referrals.
• Collaborative, inclusive culture focused on learning, innovation, personal impact, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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