POSITION: Digital Platform Local Product Engineering Manager
LOCATION: Mahwah, NJ
RECRUITMENT RANGE: $139,400 - $164,000
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Reporting to the Business Excellence Engineering Director you will lead a team of engineers embracing and driving the delivery of the departmental objectives, utilizing world class technical capability, removing roadblocks, supporting and nurturing the team whilst consistently demonstrating the very highest standards in terms Of Creators Code behaviors.
What you will be doing:
- Engineering Market Champion: Act as the technical specialist for engineering quality in the Electrical (DP) commodity organization. Partner with in-market Quality, Customer Care and Commercial teams working closely with tech center peers in the UK to deliver quantifiable progress towards JLR's quality objectives.
- Vehicle Quality Issues: triage, assess, and resolve quality issues (technical assists) in the field, working closely with the Technical Services Director, Senior Diagnostic Specialists, central Local Product Engineering, and LTS helpdesk to ensure all levels of escalation have the right information and teams have the tools and skillsets to deliver the right fix successfully at speed. Manage independent issues locally to speed up the return of clients to their vehicles whilst sharing technical observations with the UK operation. Work with local market teams to gain a customer level understanding of issues highlighted in market quality surveys and convey this information back to Engineering teams. Ensure the team are delivering the KPIs and exceeding expectations.
- Customer Love: Lead the team in delivering industry-leading customer experiences. Work in collaboration with the senior leadership and commodity peers in market, owning status, management and resolution of challenges supported by robust planning, whilst liaising with tech center peers to develop a deep understanding of the roadmap to fix resolution.
- Quality Strategies, Prioritization & Resolution: Collaborate with local and UK stakeholders to create value add strategies to achieve JLR's quality objectives. Drive the successful execution of these strategies within the Digital Platform commodity, owning process, data procurement , interpretation and pace of detection and escalation. Engage Agile processes to drive solutions. Escalate high risk issues with urgency throughout the organization and advocate their rapid resolution. Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
- Launch Readiness: Understand new product, new feature, and model year launches to develop a deep understanding of new technologies and capabilities. Act as market champion for the commodity and work to prepare the team , colleagues in Commercial and Quality for new product introduction.
- Prognostics and Diagnostics Over the Air: Work with central teams to detect vehicle issues before they affect customers.
- SUMS: Act as the regional lead supporting all SUMS (Software Over The Air) Test and Validation workstreams.
- Prevent Reoccurrence: Lead processes and adapt strategies and tactics, in order to prevent repeat problems engaging stakeholders across JLR to achieve best results. Drive shift left activities to disseminate solutions found for previous Technical Assistance (TA) issues and information provided from other centers of excellence to Local Technical Services, Field Service Engineers and retailer technicians to prevent escalation of known problems/solutions on future TAs
- Partnership: Partner with other Technical Specialists within the Energy and Vehicle platforms to drive consistent processes and approach to managing the departmental R&Rs.
- Perform other duties as required
What you will need:
- Bachelors or Graduate Degree (preferred) in Electrical, Software, or applicable Digital Platform or Automotive related Engineering field. Candidates with equivalent work experience within the automotive environment will be considered.
- 5+ years of experience in electrical engineering, with a focus on control systems, quality, or calibration.
- Advanced knowledge of JLR current and future products, technologies, and engineering processes strongly preferred.
- Ability to effectively communicate technical information to stakeholders throughout the organization.
- Experienced at managing a team, leading through change and transformation.
- Strong analytical skills and ability to use data to drive decision-making.
- Practical problem solving techniques and Six Sigma quality toolset experience
- Management skills, with the ability to manage multiple initiatives, influence stakeholders and meet deadlines
- Strong organizational skills, with a keen attention to detail.
- Must be a team-oriented self-starter.
- Must be able to work under pressure and meet firm deadlines, while consistently delivering a high standard of work.
- Excellent interpersonal and presentation skills are essential and must be comfortable presenting to all levels of the organization.
- Must have strong business acumen, and the ability to work with people at varying levels within the organization and network.
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.
So Why Us?
- As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
- Be part of an international, inclusive, and open-minded company
- Global Bonus Program based on company performance
- You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
- Our employees receive a generous time off policy
- We offer a discounted Luxury Vehicle Car Program
- Employees also receive generous health care and retirement plans
- Quarterly Chair Massages
- Maternity/Paternity Leave
- Complimentary lunch
- And more!
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
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