The Housekeeping Supervisor inspects all guest rooms after being cleaned by Housekeeper. Respond promptly to requests from guests and other departments. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Enter status of rooms cleaned on assignment sheets. Complete checklists to report cleanliness and condition of each assigned area. Complete required Housekeeping paperwork. Identify room assignments and type of cleaning required for each room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follows Jiten Hotel Managements company, safety, security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensures uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Responsibilities
- Smile and continuously project a helpful attitude
- Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas
- Compiles and reports accurate accommodation status to Front Office
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items
- Communicates any discrepancies in accommodation status and ensures that corrective action is taken
- Communicates with other department heads to resolve deficiencies and repair items
- Performs special assignments and projects as requested
- Participates in the MOD program
- Maintains security of keys
- Monitors payroll and control costs, remaining within budget
- Records and processes all incident reports as needed
- Performs required tasks, including, but not limited to, those in job description
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Jiten Hotel Management Employee Handbook
- Performs all other duties as assigned by management
- Product quality and guest satisfaction
- Maintains room quality and amenities based on hotel objectives and policy and procedures
- Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced
- Works with other department heads to resolve guest complaints
Qualifications
- Minimum five years housekeeping experience with three years in a supervisory capacity required
- Requires walking and standing to a significant degree
- Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching
- Ability to listen effectively as well as communicate in a positive and service oriented manner both orally and in writing to guests and members of the maintenance/hotel staff/ guests
- Able to work a flexible schedule that will include nights, weekends, and holidays
- Able to stand, walk, bend, stoop, kneel, or stretch to perform duties
- Able to reach, stretch, bend frequently, and lift packages weighing up to 10 pounds to waist level
- Able to move luggage, packages, or furniture weighing up to 30 lbs
- Neat, clean, and professional appearance
- Must be able to kneel to perform bathroom floor tasks
- Pleasant, professional, and helpful demeanor
- Be safety conscious