**ESSENTIAL DUTIES/RESPONSIBILITIES ** The below statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position. ** ** Performs comprehensive intake, documentation verification and review and eligibility determination for clients applying for energy assistance programs. Contacts vendors to verify account details and make payment pledges and other arrangements based on program guidelines. Maintains client files, both paper and electronic data entry. Includes processing incomplete files and handling file reviews and corrections, as needed. Duties may include home visits and rotation to satellite offices as needed. Provide basic client referrals to other agency/community programs as needed. Bottom of Form Completes all processes required by the agency and grant funding source. Complete other duties as assigned by Program Director, CEO and/or Agency Administration. EMPLOYMENT QUALIFICATIONS The qualifications listed below are guidelines for selection purposes; alternative qualifications may be substituted if there is a sufficient combination of Education and/or Experience to perform the Essential Duties/Responsibilities. Education: High school diploma or equivalent.