Description
MAJOR JOB RESPONSIBILITIES:
· Maintain detailed knowledge of the hall layout, exits and evacuation procedures, fire code, and the location of all safety equipment; maintain working knowledge of building alarm systems; provide this information to staff, volunteers, and patrons as needed. · Maintain communication with the front-of-house staff and backstage staff during the production; coordinate activities as necessary. · Address any contingencies as they arise, including custodial concerns, medical emergencies, or patron needs; assist in the evacuation of the facility in the event of an emergency. · Assist in the volunteer staffing of merchandise tables and financial processing at the end of shows. · Ensure patrons adhere to all house and safety rules. · Assist in clearing the house and releasing the volunteers after the event; lock down areas following the event. · Represent Jefferson Center to the public in a pleasant, informed manner. · Perform other duties as assigned.
Requirements
ESSENTIAL REQUIREMENTS:
· Ability to give and receive information in person. · Ability to clearly communicate verbally and in writing with volunteers, peers, supervisors, subordinates, and patrons. · Ability to maintain a high degree of accuracy and attention to detail. · Ability to use sound judgment in decision-making, and to work independently. · Ability to manage and supervise volunteers. · Ability to navigate stairs, to remain standing for substantial lengths of time, to verbally direct patrons and volunteers, and to physically assist patrons if necessary. · Ability to work nights and weekends. · Pleasant demeanor and polite attitude toward patrons.
QUALIFICATIONS:
· High school graduate or equivalent. · Minimum of three years work experience in customer service.