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Added 2 days ago
Security Officer - GRV
Jamul Casino 2023
Jamul, CA
Must have valid driver’s license and acceptable driving history
Added 2 days ago
Count Operations Attendant
Jamul Casino 2023
Jamul, CA
Added 3 days ago
Facilities Lead
Jamul Casino 2023
Jamul, CA
Must have valid driver’s license and acceptable driving history
Added 3 days ago
Director of Facilities and Public Space
Jamul Casino 2023
Jamul, CA
Added 8 days ago
Guest Service Supervisor
Jamul Casino 2023
Jamul, CA
Must have excellent verbal and written communication skills · Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Added 9 days ago
Poker Supervisor
Jamul Casino 2023
Jamul, CA
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Added 9 days ago
Asian Executive Casino Host
Jamul Casino 2023
Jamul, CA
This position will be spending two days per week offsite for community engagement and the strategic recruitment of potential Asian players
Added 9 days ago
VIP Services Supervisor
Jamul Casino 2023
Jamul, CA
Added 11 days ago
Director of Guest Experience
Jamul Casino 2023
Jamul, CA
Added 11 days ago
Exterior Patrol Officer
Jamul Casino 2023
Jamul, CA
Must have valid driver’s license and acceptable driving history · Must possess a valid driver’s license and have acceptable driving history
Added 15 days ago
Front Desk Agent
Jamul Casino 2023
Jamul, CA
Must have excellent verbal and written communication skills · Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Added 16 days ago
Cook 3 - Tony Gwynns's
Jamul Casino 2023
Jamul, CA
Added 18 days ago
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Jamul Casino 2023
Jamul, CA
Added 21 days ago
Deep Cleaner
Jamul Casino 2023
Jamul, CA
Added 21 days ago
Emerald's Lead Cook
Jamul Casino 2023
Jamul, CA
Must have extensive knowledge of Asian Cuisine · Must have excellent verbal and written communication skills
Added 22 days ago
JC
Rooftop Server (Part-Time)
Jamul Casino 2023
Jamul, CA
- Part-time
Added 24 days ago
Cook 2 - Tony Gwynn's
Jamul Casino 2023
Jamul, CA
Added 1 month ago
Security Officer
Jamul Casino 2023
Jamul, CA
Must have valid driver’s license and acceptable driving history · Must possess a valid driver’s license and have acceptable driving history
Added 1 month ago
VIP Services Specialist
Jamul Casino 2023
Jamul, CA
Added 1 month ago
JC
Poker Dealer (Part-Time)
Jamul Casino 2023
Jamul, CA
- Part-time
Must have strong math skills and the ability to compute outcomes quickly · Must have strong interpersonal and communication skills
Added 1 month ago
Poker Room Host
Jamul Casino 2023
Jamul, CA
Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred · Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Added 1 month ago
JC
Table Games Supervisor (Part-Time)
Jamul Casino 2023
Jamul, CA
- Part-time
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Added 1 month ago
JC
J23 Bar Assistant (Part-Time)
Jamul Casino 2023
Jamul, CA
- Part-time
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Added 1 month ago
Poker Dealer
Jamul Casino 2023
Jamul, CA
Must have strong math skills and the ability to compute outcomes quickly · Must have strong interpersonal and communication skills
Added 1 month ago
Slot Technician
Jamul Casino 2023
Jamul, CA
Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members

Jamul Casino 2023

Guest Service Supervisor

Jamul, CA, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Sep 9, 2026

Original job description

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Supervisor is responsible for providing supervision of personnel, and daily operations of the cash cages and Player’s Club during assigned shifts, while exemplifying Jamul Casino’s Service Commitment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Performs all duties in accordance with governmental laws and regulations, Gaming Commission regulations, as well as company and departmental policies and procedures, within the framework and intent of Jamul Casino’s Mission Statement and Service Commitment.
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets by monitoring staffing levels and labor hours, and effectively coordinating lunches, breaks, and shift changes.
Enthusiastically supports, actively promotes, and demonstrates exceptional guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.
Assists in acquisition of new players through the continuous promotion of the Sweetwater Rewards card program and the special benefits of card membership.
Effectively resolves guest complaints within scope of authority.
Responsible for ensuring compliance with all regulatory compliance within areas of responsibilities and reporting potential issues to management.
Ensures all staff are trained and follow Title 31 federal regulations procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
Maintains working knowledge of all Guest Services cash and club processes, systems, and applications. May perform the duties of Guest Services Cashier or Support Cashier in the absence of staff or as business requires.
Maintains strict confidentiality in all departmental and company matters.
Performs other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

High school diploma/GED required; minimum two years of guest service and cash handling experience
1+ years of supervisory experience preferred
Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
Must have excellent verbal and written communication skills.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job includes supervisory responsibilities.

Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team member must be able to qualify for licenses and permits required by federal, state and local regulations.

Must successfully complete TIPS training.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

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