Operations Associate I ##### Job Purpose The Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing. ##### Essential Job Duties & Responsibilities - Processes standard transactions using documented procedures and multiple software applications. - Identifies and escalates issues for resolution when necessary. - Communicates with internal associates and external customers or agents regarding outstanding requirements. - Documents status of transactions and contacts received and initiated. ##### Other Duties - Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.) - Other duties as assigned. ##### Knowledge, Skills & Abilities - Ability to learn and understand basic life and annuity product information. - Basic understanding of financial implications arising from processing errors. - Ability to read and carry out detailed written procedures. - Good verbal and written communication skills to interact professionally with coworkers, management and external customers. - Ability to communicate company processing requirements and procedures. - Ability to navigate and utilize multiple software and mainframe computer applications. - Ability to type 35 words per minute. - Ability to work independently and in a team environment. - Ability to effectively manage the demands of a high volume, imaged based work environment.