Utah Fertility Center’s Pleasant Grove location is hiring a full-time 3rd Party Clinical Assistant to join our team!
We are a growing fertility center dedicated to providing compassionate, personalized care to patients throughout their fertility journey. Our team works together to provide a supportive patient experience while delivering high-quality reproductive healthcare.
This position includes but is not limited to the following responsibilities:
- Maintain, update, and organize accurate and confidential patient records, including fertility treatment information, laboratory results, diagnostic testing, and patient progress.
- Coordinate and schedule patient consultations, treatment appointments, laboratory work, genetic testing, and other diagnostic procedures.
- Serve as a liaison between patients, physicians, nurse coordinators, outside medical facilities, and relevant agencies to facilitate clear, compassionate, and timely communication.
- Respond to patient inquiries, phone calls, emails, and messages, providing administrative assistance and directing clinical questions to the appropriate healthcare provider.
- Obtain, request, track, and follow up on medical records from outside providers and facilities, including records required for gestational carrier (GC) medical record reviews and eligibility determinations. Obtain and document appropriate medical record requests, authorizations, and releases of information before disclosing protected health information, in accordance with HIPAA requirements.
- Assist with fertility treatment coordination by preparing external medical orders, obtaining outside monitoring results, gathering donor cycle information, and facilitating communication between clinics.
- Support patient care through follow-up communication, coordination of testing and appointments, and assistance with patient requests and treatment-related documentation.
- Assist with SART reporting, including patient outreach, collection of pregnancy and obstetric outcome information, consent management, and accurate chart documentation.
- Provide administrative and operational support to physicians and nursing staff, including managing assigned tasks, processing paperwork, and coordinating patient correspondence.
- Ensure accuracy, confidentiality, and compliance with HIPAA and applicable patient privacy regulations while managing multiple priorities in a fast-paced clinical environment.
Qualifications
• Previous experience in a medical office, fertility clinic, or reproductive healthcare setting is preferred.
• Knowledge of fertility treatments, third-party reproduction, and donor/surrogate processes preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate compassionately and professionally with patients, egg donors, gestational carriers, and intended parents.
• Ability to manage multiple priorities, coordinate appointments, and meet important deadlines.
• Comfortable handling confidential and sensitive medical information while maintaining HIPAA compliance
• Ability to work independently and collaboratively with physicians, nurses, and other clinical team members.
• Strong problem-solving skills and ability to adapt in a fast-paced clinical environment.
• Professional, dependable, and patient-focused.
• Ability to follow established clinical protocols, maintain accurate documentation, and ensure required records are complete.
Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.
